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Bilingual Japanese Application Support Engineer

2 months ago

Farmington Hills, Michigan, United States Prolim Global Full time
Job Summary

The Bilingual Application Support Engineer is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.

Key Responsibilities
  • Respond promptly to customer inquiries and manage customer inquiries and maintain organized records in the ticketing system.
  • Provide technical support for incoming queries and issues related to applications supported by the team, by troubleshooting, diagnosing causes, and providing solutions.
  • Manage customer accounts daily and ensure data accuracy.
  • Organize workflow to meet customer timeframes and direct requests and unresolved issues to the designated resource.
  • Follow up on customer interactions and record details of inquiries, comments, and complaints.
  • Prepare and distribute customer activity reports and maintain customer databases.
  • Communicate and coordinate with internal departments and provide feedback on the efficiency of the customer service process.
  • Translate system and application documents in both English and Japanese.
Requirements
  • Bachelor's degree in computer science or a related field.
  • Bilingual with Japanese-English.
  • 1-2 years' experience in IT support or a related field.
  • Basic computer skills and Microsoft Outlook/E-mail capability.
  • MS-Office Capability (Word, Excel, and PowerPoint, etc.).
  • Prior experience in troubleshooting technical issues and knowledge/hands-on experience on IT networking and scripting.
Competencies
  • Act with integrity and professionalism.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills, attention to detail.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Problem Solving/Analysis skills.
  • Proficient with Microsoft Office Suite.
  • Should be a good team player.
  • Proficiency in document management.
About Prolim Global

Prolim Global is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices, and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.