IT Support Representative

2 weeks ago


Farmington Hills, Michigan, United States Cinter Career Full time
Job Overview

We are looking for a Bilingual Japanese Helpdesk Technician who will play a crucial role in providing exceptional technical assistance in both Japanese and English. This position is essential for facilitating clear communication and resolving issues effectively across language barriers.

Key Responsibilities
  • Address customer inquiries promptly and efficiently.
  • Maintain organized records of customer interactions in the ticketing system.
  • Deliver technical support for application-related queries by diagnosing issues and offering solutions.
  • Oversee daily management of customer accounts, ensuring data integrity.
  • Organize tasks to meet customer deadlines.
  • Direct unresolved issues to appropriate resources.
  • Follow up on customer interactions to ensure satisfaction.
  • Document inquiries, comments, and actions taken.
  • Prepare and share reports on customer activity.
  • Maintain and update customer databases.
  • Coordinate with internal teams to enhance service delivery.
  • Provide insights on improving customer service processes.
  • Translate technical documents between English and Japanese.
  • Ensure consistent availability for office work.
  • Collaborate with team members to support customer needs.
Qualifications
  • Bachelor's degree in Computer Science or a related discipline.
  • Bilingual proficiency in Japanese and English.
  • 1-2 years of experience in IT support or a similar field.
  • Basic computer skills and proficiency in Microsoft Outlook and Office Suite.
  • Experience in troubleshooting technical issues.
  • Familiarity with server environments such as Linux and Windows is advantageous.
  • Knowledge of automotive R&D is a plus.
  • Hands-on experience with IT networking and scripting is beneficial.
Benefits
  • 401(k) plan available after a specified period of employment.

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