Corrugated Equipment Parts Engineer

6 days ago


Charlotte, North Carolina, United States BHS Corrugated - North America Full time
About the Role

BHS Corrugated North America is seeking a highly skilled Spare Parts Customer Service Engineer to join our team in Charlotte, NC.

Job Summary

We are looking for a knowledgeable and customer-focused Spare Parts Customer Service Engineer to support our customers and colleagues in identifying part numbers, providing suggestions for replacement of obsolete parts, and managing loaner processes.

Key Responsibilities
  • Customer Support: Provide timely and accurate support to customers and colleagues in identifying spare part numbers using machine databases.
  • Part Replacement: Offer recommendations for replacing obsolete parts, ensuring seamless continuity of operations.
  • Loaner Process Management: Take ownership of the loaner process, manage warranties, and ensure timely resolution of technical issues.
  • Collaboration: Work closely with cross-functional teams to ensure timely and accurate support for parts inquiries.
  • Database Maintenance: Maintain and update machine databases with accurate and current information.
  • Troubleshooting: Assist in resolving technical issues related to parts and provide exceptional customer service.
  • Documentation: Document and track customer interactions and technical issues for continuous improvement.
Requirements
  • Education: Engineering degree or technical equivalent background.
  • Experience: Experience in technical analysis is preferred.
  • Technical Skills: MS Office, SAP background is preferred.
  • Analytical Skills: Strong analytical skills with the ability to interpret technical data.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Skills: Ability to work independently and as part of a team.
  • Machine Database Proficiency: Proficiency in using machine databases and related software.
  • Attention to Detail: Strong problem-solving skills and attention to detail.
  • Physical Demands: Ability to work at computer for 8 hours a day and ability to lift up to 20 pounds.
Benefits
  • Medical, Dental, Vision Insurance
  • Company-Paid Life Insurance
  • Company-Paid Short-Term Disability Insurance
  • Company-Paid Long-Term Disability Insurance
  • Generous 6% 401(k) Match
  • Vacation / Paid Time Off
  • Tuition Reimbursement
  • Legal Assist and ID Theft
  • Employee Assistance Program

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