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Technical Support Coordinator

2 months ago

Charlotte, North Carolina, United States BHS Corrugated & Robotics Full time
Join Our Team at BHS Corrugated & Robotics

BHS Corrugated & Robotics is seeking a committed individual to take on the role of Technical Support Coordinator. As the primary contact for our clients, you will deliver technical assistance and manage service requests. A background in technology is advantageous for future advancement within the organization.

Key Responsibilities:
  • Address technical queries from clients and perform initial assessments.
  • Confirm call specifics and classify them appropriately.
  • Create service requests and assess their urgency.
  • Direct requests to the suitable department.
  • Monitor ongoing requests as needed.
  • Maintain client records and safety documentation.
  • Generate reports from the service management system.
  • Engage in team meetings and projects.
  • Carry out additional duties as required.
Qualifications:
  • Excellent communication abilities, both oral and written.
  • Familiarity with technical language.
  • Prior experience in a technical role or knowledge of technical/mechanical principles.
  • Customer-focused attitude and professional appearance.
  • Ability to work independently as well as part of a team.
  • Availability during standard business hours, with potential for extra hours.
  • Proficiency in Microsoft Office and online tools.
  • Ability to uphold confidentiality.
  • Successful completion of background verification and drug testing.
Desirable Skills:
  • Expertise in technology.
  • Experience in corrugator operations.
  • Willingness to work extended office hours.
Compensation and Benefits:
  • Attractive salary range.
  • Health insurance benefits.
  • Retirement savings options.
  • Paid leave.
  • Career advancement opportunities.

If you are dedicated to providing exceptional customer service and possess the qualifications outlined above, we encourage you to consider this fulfilling role. We look forward to your application.