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Training and Development Manager

2 months ago

Charlotte, North Carolina, United States BHS Corrugated North America Full time
Job Description

Job Title: Director of Training and Qualification

Company: BHS Corrugated North America

Location: Charlotte, NC

Job Type: Full-time

Industry: Manufacturing

Job Description:

Job Summary

The Director of Training and Qualification will oversee the operations of our state-of-the-art Experience Center, which serves as a hub for training, qualification, and customer engagement. This role involves managing the demonstration and training resources of our showroom, coordinating training programs, and ensuring that the center delivers a world-class experience for both internal teams and external customers.

Key Responsibilities
  • Training and Qualification:
    • Develop and deploy a comprehensive qualification program for technical employees, in partnership with our Service leadership.
    • Support Service team efforts in training customers on the use, maintenance, and safety of BHS equipment with the Training teams and Experience Center.
    • Facilitate engagements with product specialists, engineers, and subject matter experts in NA and in Germany to ensure training content is accurate, up-to-date, and tailored to the needs of the business.
    • Partner with HR team in developing and deploying robust professional development tools and training for all BHS NA employees.
    • Monitor and assess the effectiveness of training programs and teams, adjusting as necessary to meet qualification standards.
  • Experience Center Management:
    • Oversee the daily operations of the Experience Center, ensuring all equipment, facilities, and resources are well-maintained and fully operational.
    • Manage scheduling and logistics for customer visits, training sessions, and product demonstrations.
    • Continuously improve the layout and functionality of the showroom to enhance the customer experience.
    • Work closely with the Sales and Service teams to align the Experience Center's activities with broader business goals, ensuring a seamless customer journey.
    • Ensure support to hosts for customer visits as they deliver compelling demonstrations and presentations that highlight the value and capabilities of our products.
  • Resource Management:
    • Maintain an inventory of all equipment, tools, and materials used in the Experience Center, ensuring that everything is in optimal condition and available as needed.
    • Manage budgets for the Experience Center, including procurement of new equipment and materials, and track expenses to ensure cost-effectiveness.
    • Coordinate with vendors and suppliers for the timely delivery of necessary resources and services.
  • Team Leadership:
    • Lead, mentor, and develop a team of trainers, coordinators, and support staff to ensure high performance and professional growth.
    • Foster a collaborative and innovative work environment, encouraging the team to contribute ideas for improving the Experience Center's impact.
    • Conduct regular performance reviews and provide ongoing feedback to team members.
    Requirements
    • Bachelor's degree in business administration, operations management, training & development, human resources, or related field.
    • At least 10 years of demonstrated experience in managing the effective deployment of training in the manufacturing/industrial industry.
    • Strong understanding of industrial equipment, products, services, and capabilities.
    • Excellent organizational, interpersonal, and written communication skills are a must.
    • Ability to successfully interact with all levels of the organization internally as well as with external partners and customers.
    • Leadership experience with a track record of developing and motivating teams. Experience leading training, maintenance, and installation personnel preferred.
    • Human and financial capital management skills that ensure project completion in line with budget and employee resources.
    • 10 – 20% travel to BHS sites domestically as well as some international travel to our parent in Germany.
    • Advanced/intermediate skills in MS Word, Excel, PowerPoint.
    • Ability to stand, walk, and sit at a desk for 8 hours a day as this position will require being in our offices.
    Benefits
    • Medical, Dental, Vision and Insurance
    • Company-Paid Life Insurance
    • Company-Paid Short-Term Disability Insurance
    • Company-Paid Long-Term Disability Insurance
    • Generous 6% 401(k) Match
    • Vacation / Paid Time Off
    • Tuition Reimbursement
    • Legal Assist and ID Theft
    • Employee Assistance Program