Current jobs related to Lead Customer Strategy and Insights - Charlotte, North Carolina - BHS Corrugated North America

  • Adaptive Insights Lead

    1 month ago

    Charlotte, North Carolina, United States KPMG-UnitedStates Full time

    Job Title: Manager, Workday Adaptive Insights LeadJob Summary:KPMG-UnitedStates is seeking a highly skilled Manager to lead our Workday Adaptive Insights practice. As a Manager, you will be responsible for leading Adaptive Insights EPM/Planning projects, providing strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related...

  • Adaptive Insights Lead

    3 weeks ago

    Charlotte, North Carolina, United States KPMG-UnitedStates Full time

    Job Title: Manager, Workday Adaptive Insights LeadKPMG is seeking a seasoned professional to lead our Workday Adaptive Insights practice. As a Manager, you will be responsible for driving the implementation of Adaptive Insights solutions for our clients, ensuring seamless integration with their existing systems and processes.Responsibilities:Lead Adaptive...

  • Lead Strategy Analyst

    3 weeks ago

    Charlotte, North Carolina, United States OneMain Financial Full time

    About OneMain FinancialOneMain Financial is a leading lending-exclusive financial company with a trusted name in lending for over 100 years. With a strong presence across 44 states, we're proud partners of the families and communities we serve. Our mission is to help meet important financial needs, including debt consolidation, medical expenses, household...

  • Customer Insights Analyst

    4 weeks ago

    Charlotte, North Carolina, United States Shellpoint Mortgage Servicing Full time

    Job Title: Customer Insights AnalystWe are seeking a highly skilled Customer Insights Analyst to join our team at Shellpoint Mortgage Servicing. As a Customer Insights Analyst, you will be responsible for analyzing customer data to identify trends and insights that will inform business decisions and drive growth.Key Responsibilities:Analyze customer data to...

  • Adaptive Insights Lead

    1 week ago

    Charlotte, North Carolina, United States KPMG-UnitedStates Full time

    Job Summary: KPMG is seeking a Manager in Technology Enablement for our Consulting practice. As an Adaptive Insights Lead, you will lead Adaptive Insights EPM / Planning projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and...

  • Customer Insights Analyst

    2 weeks ago

    Charlotte, North Carolina, United States Shellpoint Mortgage Servicing Full time

    Job SummaryWe are seeking a highly skilled Customer Insights Analyst to join our team at Shellpoint Mortgage Servicing. As a key member of our organization, you will be responsible for developing and implementing surveys to gather valuable insights from our customers and stakeholders.Key ResponsibilitiesDesign and implement surveys using various platforms,...

  • Customer Insights Analyst

    4 days ago

    Charlotte, North Carolina, United States Shellpoint Mortgage Servicing Full time

    Job SummaryWe are seeking a highly skilled Customer Insights Analyst to join our team at Shellpoint Mortgage Servicing. As a key member of our organization, you will be responsible for developing and implementing surveys to gather valuable insights from our customers and stakeholders.Key Responsibilities:Design and develop surveys using various platforms,...

  • Senior Strategy Analyst

    2 weeks ago

    Charlotte, North Carolina, United States OneMain Financial Full time

    Senior Strategy AnalystOneMain Financial is seeking a highly skilled Senior Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. As a key member of our team, you will play a crucial role in driving business growth through data-driven insights and strategic decision-making.Key Responsibilities:Design and implement targeting...

  • Compensation Strategies Director

    4 weeks ago

    Charlotte, North Carolina, United States KPMG Full time

    Compensation Strategies DirectorKPMG is seeking a highly skilled Compensation Strategies Director to join our Talent & Culture organization. As a key member of our team, you will be responsible for leading the compensation strategy, design, and payout process for our Business Development (Sales & Alliances) organization.Key Responsibilities:Lead the...

  • Senior Manager, Loyalty Strategy

    4 weeks ago

    Charlotte, North Carolina, United States Circle K Full time

    Job DescriptionWe are seeking a highly skilled Senior Manager, Loyalty Strategy to join our team at Circle K. As a key member of our organization, you will be responsible for developing and executing a comprehensive loyalty strategy that drives customer engagement and retention.Key ResponsibilitiesDefine and implement a loyalty strategy that aligns with our...

  • Senior Strategy Analyst

    3 weeks ago

    Charlotte, North Carolina, United States OneMain Financial Full time

    Senior Strategy AnalystOneMain Financial is seeking a highly skilled Senior Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. As a key member of our team, you will play a crucial role in driving business growth through data-driven insights and strategic decision-making.Key Responsibilities:Develop and implement data-driven...

  • Brand Strategy Director

    4 weeks ago

    Charlotte, North Carolina, United States Search Solution Group Full time

    Brand Strategy DirectorThe Brand Strategy Director plays a pivotal role in developing and executing the brand strategy for Search Solution Group. This includes creating and implementing content plans for special projects, collaborating with leaders to execute and deliver a national brand campaign, and ensuring that special project content meets the needs of...

  • Senior Manager, Loyalty Strategy

    4 weeks ago

    Charlotte, North Carolina, United States Circle K Full time

    Job DescriptionWe are seeking a seasoned loyalty strategist to join our team at Circle K. As a key member of our organization, you will be responsible for designing and implementing loyalty programs that drive customer engagement and retention.Key ResponsibilitiesDevelop and execute loyalty strategies that align with our overall business goals and customer...

  • Senior Product Manager

    4 weeks ago

    Charlotte, North Carolina, United States Citizens Full time

    Job DescriptionWe are seeking a seasoned Senior Product Manager to lead and shape key initiatives that will drive the future direction and success of our customer engagement strategy, a critical imperative for Citizens Bank.The ideal candidate will have a proven track record of driving product and marketing strategy, managing cross-functional teams, and...

  • Senior Strategy Analyst

    2 weeks ago

    Charlotte, North Carolina, United States OneMain Financial Full time

    Senior Strategy AnalystOneMain Financial is seeking a highly skilled Senior Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. This is an exciting opportunity to drive business growth through data-driven insights and strategic decision making.Key ResponsibilitiesDevelop and implement data-driven strategies to optimize...

  • Brand Strategy Director

    1 week ago

    Charlotte, North Carolina, United States Leaderboard Branding Full time

    Leaderboard Branding is a global brand consultancy that delivers world-class strategic insight, guidance, and creativity to drive branding success. We are seeking a talented professional to join our team as a Brand Strategy Director.The ideal candidate will have 5+ years of experience in brand marketing, strategy, or a related field. They will be responsible...

  • Brand Strategy Director

    4 days ago

    Charlotte, North Carolina, United States Leaderboard Branding Full time

    Leaderboard Branding is a global brand consultancy comprised of seasoned industry leaders. We are committed to delivering world-class strategic insight, guidance, and creativity to drive branding success.The Brand Strategy Director is a key position in our team, responsible for developing brand strategies that help our clients achieve their business goals....

  • Senior Strategy Analyst

    7 days ago

    Charlotte, North Carolina, United States OneMain Financial Full time

    OneMain Financial is seeking a Senior Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. This is an exciting opportunity to grow new customer acquisitions through affiliate partner channels. You will play a key role in defining marketing and targeting optimization to grow account volumes and provide analytics insights for...

  • Product Strategy Lead

    1 week ago

    Charlotte, North Carolina, United States Bank of America Full time

    Job Title: Product Strategy LeadBank of America is seeking a Product Strategy Lead to advance the company's commitment to process and technology excellence. This role offers a unique opportunity to shape the management of the Bank's Technology stack, including overseeing access management across different applications, and leveraging modern Technology...

  • Data Insights Specialist

    4 days ago

    Charlotte, North Carolina, United States Electrolux Home Products, Inc. Full time

    Business Intelligence Analyst RoleThe ideal candidate will possess strong analytical skills, a passion for data-driven decision-making, and experience in transforming raw data into actionable business insights. This role will involve working closely with various departments to understand their data needs, generate reports, and develop dashboards to aid in...

Lead Customer Strategy and Insights

2 months ago

Charlotte, North Carolina, United States BHS Corrugated North America Full time

BHS Corrugated is looking for a Customer Strategy and Insights Lead to enhance our operations.

Are you dedicated to improving customer interactions and fostering satisfaction? Do you have a knack for utilizing data and feedback to tackle challenges? If so, we encourage you to consider this opportunity at BHS Corrugated North America, Inc. as a Customer Strategy and Insights Lead.

Position Overview

In the role of Customer Experience Lead, you will spearhead initiatives aimed at boosting customer satisfaction and facilitating enhancements across various departments. Reporting to the VP of Sales – NASA, you will work closely with multiple teams to pinpoint areas for improvement and execute strategies that elevate the customer experience. Your contributions will be vital in monitoring and refining our customer service performance. The ideal candidate will possess experience in business-to-business (B2B) customer service, preferably within the industrial sector. This position is hybrid, requiring some in-office presence and occasional travel.

Key Responsibilities

  • Gather customer feedback and insights through surveys, metrics, and direct communication.
  • Analyze data to uncover issues, challenges, and opportunities for enhancing our customer service processes.
  • Collaborate with internal teams to resolve customer concerns effectively.
  • Develop actionable plans based on customer feedback and work with departments to implement necessary changes.
  • Formulate strategies to improve customer satisfaction and streamline interactions.
  • Travel to customer locations and company facilities as required to collect feedback and implement improvements.
  • Serve as the primary contact for all inquiries and escalations related to customer experience.
  • Stay updated on industry trends and best practices in customer experience management to continually enhance our approach.
  • Act as a bridge between customers and internal teams to ensure their needs are addressed.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related discipline.
  • Demonstrated experience in B2B customer service, with a strong preference for candidates with industrial sector experience.
  • Over 5 years of experience in a customer-facing role, with a proven history of driving customer satisfaction initiatives.
  • Strong analytical abilities to interpret data and derive actionable insights.
  • Excellent communication and interpersonal skills, with the capability to collaborate effectively across departments.
  • Proven track record of leading cross-functional teams and facilitating change in a collaborative setting.
  • Exceptional organizational skills and attention to detail.
  • Familiarity with customer experience management tools and methodologies is advantageous.

Physical Requirements

  • Ability to sit for extended periods while performing office-related tasks.
  • Capability to stand, walk, and move around during on-site visits or travel.
  • Occasional lifting and carrying of equipment or materials, up to 25 lbs.
  • Ability to bend, stoop, and reach when accessing equipment or materials.
  • Proficient use of hands and fingers to operate computers and various office equipment.

Compensation and Benefits

This full-time position offers a competitive salary ranging from $92k to $103k, along with comprehensive benefits including:

  • Medical, Dental, Vision, and Insurance
  • Company-Paid Life Insurance
  • Company-Paid Short-Term and Long-Term Disability Insurance
  • Generous 6% 401(k) Match
  • Vacation and Paid Time Off
  • Tuition Reimbursement
  • Legal Assistance and ID Theft Protection
  • Employee Assistance Program

About BHS

BHS is recognized as the world's largest provider of solutions for the corrugated industry. A privately-owned company based in Germany, we have over 50 years of experience in the corrugated sector and have been operating in North America for 30 years, focusing primarily on the sales and service of corrugated equipment.