Electrical Service Operations Coordinator

2 weeks ago


Charlotte, North Carolina, United States BHS Corrugated & Robotics Full time
Position Overview: Are you an organized and proactive individual with a knack for managing schedules and ensuring outstanding service delivery? BHS Corrugated & Robotics is on the lookout for a committed Electrical Field Service Scheduler to enhance our operations in a vibrant setting.

Why This Position is Important: In the role of Electrical Field Service Scheduler, you will be pivotal in managing our field service activities. Your skills will facilitate the efficient scheduling and coordination of our Electrical Field Service Technicians, guaranteeing that every assignment is prepared for success and that every client receives superior service.

Key Responsibilities:
  1. Intelligent Scheduling: Align the appropriate Electrical FST with client requirements based on comprehensive descriptions from various communication channels. Collaborate with the FS Coordinator Assistant to manage administrative duties such as quotes, purchase orders, timesheets, and service reports effectively.
  2. Thorough Documentation: Maintain detailed and precise records for each field service request, ensuring all information is accurately logged and updated.
  3. Resource Management: Evaluate each service request to determine if additional assistance from Helpdesk or engineering is necessary. Ensure that technicians are equipped with all essential tools, software, and equipment for successful job execution.
  4. Flexible Adaptability: Adjust to rapid changes in scheduling to keep technicians effectively deployed in the field while considering their work-life balance.
  5. Analytical Insight: Review scheduling and workflow to pinpoint areas for enhancement and implement strategies to boost efficiency and service quality.
  6. Client-Centric Support: Address daily client requests, including scheduling, emergency modifications, and rescheduling, ensuring that client needs are met promptly and professionally.
  7. Proactive Conflict Resolution: Swiftly manage scheduling conflicts and emergency cancellations. Modify schedules as necessary to accommodate client requirements and minimize disruptions.
  8. Clear Communication: Maintain ongoing communication with the Electrical Field Service Supervisor to keep them updated on client escalations and service technician matters.
Qualifications:
  • Experience: Minimum of three years in Maintenance Scheduling/Planning or as a Field Service Dispatcher.
  • Skills: Excellent communication and advanced problem-solving capabilities.
  • Customer Service: A strong commitment to delivering exceptional customer service.
  • Technical Skills: Proficiency in Microsoft Excel, Word, and scheduling software.
  • Independence: Ability to work autonomously and manage time efficiently.
  • Attention to Detail: A strong focus on detail and accuracy in all tasks.
Why Choose BHS Corrugated & Robotics? Become part of a company that values your skills and contributions. At BHS Corrugated & Robotics, we are committed to upholding high standards of service and efficiency. This role provides the opportunity to be at the forefront of our field service operations, contributing to our success in a collaborative and supportive environment.

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