Service Operations Coordinator

2 weeks ago

Augusta, Maine, United States Ferrellgas Full time

Position Overview:

As a recognized leader in the propane industry, Ferrellgas is committed to delivering exceptional service through a dedicated workforce. We are currently seeking a Service Operations Coordinator to enhance our team. This role is pivotal in ensuring outstanding customer interactions while providing essential administrative support to our distribution network and personnel. The ideal candidate will demonstrate meticulous attention to detail, prioritize safety, and complete all tasks with precision and timeliness. A high school diploma or equivalent, along with 3-5 years of administrative experience, is typically required.

Employee Benefits:

  • Comprehensive Medical, Dental & Vision coverage
  • Company-sponsored Short-Term Disability, Long-Term Disability, Life Insurance, & Accidental Death & Dismemberment
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) plan with company matching
  • Generous Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness initiatives
  • Parental Leave
  • Tuition Reimbursement opportunities
  • Employee Referral incentives
  • Discounts on propane services

Key Responsibilities:

  • Oversee daily operations related to service routing and scheduling, ensuring compliance with operational processes and productivity standards.
  • Maintain a precise database reflecting the planning and regulatory requirements pertinent to various counties and municipalities.
  • Act as the primary liaison for project-related communications.
  • Engage proactively with customers throughout each project phase, including follow-up upon completion.
  • Inform the Customer Service Manager (CSM) and District Managers (DMs) of all local regulatory requirements before initiating site plans.
  • Ensure all site plans are accurately completed, collected, and archived in shared folders.
  • Initiate communication to kickstart the permitting process once site plans are finalized, advising customers on necessary lead times.
  • Document and publish a detailed timeline for each project.
  • Request utility surveys to prevent delays in installation.
  • Submit tank set service orders according to the project timeline and service reservation calendar.
  • Secure approval from the CSM for applicable pricing and fees associated with the regulatory process.
  • Coordinate all necessary inspections throughout the project phases.
  • Follow up to ensure all inspection approvals are obtained, recording and communicating outcomes appropriately.
  • Provide regular updates to the leadership team regarding active projects, challenges, and completions.
  • Balance effective communication, customer service, documentation, and process initiation.
  • Offer backup support to the Customer Service Support (CSS) team during peak times when necessary.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 5 years of customer service experience is essential.
  • Proficiency in advanced Excel functions.
  • Basic accounting knowledge is preferred.
  • Strong organizational capabilities.
  • Experience in typing and data entry.
  • Excellent telephone communication skills.
  • General computer skills (Word, Excel, PowerPoint) and familiarity with routing/distribution software is advantageous.
  • Ability to collaborate effectively within a team environment.
  • Must be a U.S. citizen, lawful permanent resident, or possess authorization to work in the United States.
  • Applicants must not require sponsorship for an employment visa at any time.

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