Financial Aid Support Specialist

2 weeks ago


Los Angeles, California, United States Strategic Education Full time

The Financial Aid Support Specialist position is dedicated to delivering exceptional financial assistance and guidance to learners at Strategic Education throughout their educational journey. This role emphasizes personalized communication through various channels such as phone, email, chat, and text, assisting learners in navigating crucial funding decisions.

The work schedule consists of four days a week from 9:30 am to 6:00 pm CST, with one day extending to 11:30 am - 8 pm CST. Some Saturday shifts from 9:30 am to 5:00 pm CST may also be required. Initial training spans 4-6 weeks, following a Monday through Friday schedule from 8:00 am to 4:30 pm, and availability during this period is essential. Please note that all times are based on Central Time Zone.

Key Responsibilities:
  • Providing Learner Support: Ensure a positive and supportive experience for learners through attentive inbound and outbound interactions.
  • Team Collaboration: Engage in team discussions and brainstorming sessions to enhance overall performance, contribute to process improvements, and ensure learners receive the highest quality service. Participate in training and feedback sessions to drive continuous improvement.
  • Problem Solving: Assess learner needs proactively to help them make informed decisions regarding their financial plans.
  • Financial Knowledge: Educate learners on their financing options, promoting financial literacy, responsible borrowing, repayment processes, and payment plans.
  • System Navigation: Utilize various tools and software to enhance learner engagement and experience.
  • Adaptability: Embrace new concepts and processes to continually improve both learner and team experiences.
Required Skills:
  • Ability to foster a positive learner experience.
  • Critical thinking skills to develop tailored action plans for learners.
  • Commitment to continuous learning in financial aid and the learner's journey.
  • Strong communication skills to build effective working relationships.
  • Understanding of organizational goals to support learners effectively.
  • Team-oriented mindset focused on achieving results.
  • Commitment to creating a diverse and inclusive workplace culture.
  • Ethical judgment in handling complex learner situations and compliance needs.
  • Collaboration across departments to uphold team values.
  • Ability to manage sensitive information while adhering to federal regulations.
  • Strong prioritization skills to handle multiple learner inquiries simultaneously.
  • Proficiency in various communication channels.
  • Competence in Microsoft Office Suite.
  • Excellent written and verbal communication abilities.
  • Effective time management and reliability.
Experience and Education:
  • Minimum of 1 year in a financial aid or customer support role.
Education:
  • Bachelor's degree preferred.
Job Type: Full Time
  • Pay: $23.08 per hour
Benefits:
  • 401(k) with matching
  • Dental and health insurance
  • Flexible spending and health savings accounts
  • Life insurance and paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance
Additional Information:
  • Occasional travel may be required based on business needs.
  • Ability to work onsite or remotely as per role requirements.
  • Must be able to meet critical thinking and problem-solving requirements.
  • Willingness to work beyond 40 hours per week when necessary.
  • Access to necessary technology for remote work is required.

Strategic Education is an Equal Opportunity employer committed to fostering a diverse and inclusive community. We welcome applications from all qualified individuals.



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