Healthcare Patient Coordinator

2 weeks ago

Doral, Florida, United States University of Miami - Miller School of Medicine Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami Health System is excited to announce a full-time opportunity for a Patient Navigator. This role is essential in facilitating patients' access to necessary services by identifying obstacles to care, coordinating treatment plans, and overseeing the execution and follow-up of services prescribed by healthcare providers.

The Patient Navigator plays a crucial role in enhancing patient experiences by:

  1. Conducting thorough patient assessments to gather essential information for effective treatment planning.
  2. Ensuring patients are informed about insurance and social service programs available to them.
  3. Providing reminders for upcoming appointments and serving as a liaison between patients and healthcare providers.
  4. Identifying and addressing any barriers to care, whether real or perceived.
  5. Educating and counseling patients on health-related issues and personal circumstances.
  6. Staying informed about community health resources and programs available to patients.
  7. Adhering to University policies and safeguarding institutional assets.

This list of responsibilities is not exhaustive and may expand to include additional duties as necessary.


CORE QUALIFICATIONS
Education:
High School diploma or equivalent required.
Experience:
Minimum of 3 years of relevant experience required, preferably in a medical office or hospital setting.

Knowledge, Skills, and Attitudes:
Ability to manage confidential information with discretion. Proficient communication skills in both oral and written forms. Capacity to handle challenging and stressful situations with professionalism. Ability to maintain effective interpersonal relationships and follow instructions.

Department Specific Functions:
Maintains the Welcome/Patient Resource Center. Provides patient education regarding cancer support services. Acts as a liaison to services and departments within the health system.
  • Offers wayfinding services and tours to patients when necessary.
  • Participates in and supports new patient orientation sessions.
  • Maintains confidentiality of patient information and performs follow-up calls for Patient Satisfaction Surveys.
  • Assists with clerical duties such as faxing, scanning, copying, and ordering supplies.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:
Excellent customer service skills are essential. Strong written and verbal communication skills are required. Familiarity with medical terminology is preferred. Ability to manage multiple tasks simultaneously.

Proficient in Microsoft Office and Excel. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System is committed to providing leading-edge patient care supported by groundbreaking research and medical education. Our tradition of excellence has earned recognition for outstanding teaching, research, and patient care.

Patient safety is a top priority. During the influenza season, the University of Miami Miller School of Medicine requires all employees who provide ongoing services to patients or work in patient care areas to have an annual influenza vaccination.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time Employee Type:

Staff Pay Grade:
c103

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