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Healthcare Registration Specialist

2 months ago

Doral, Florida, United States University of Miami Full time

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

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Transforming Lives

The University of Miami stands as a leading research institution and academic medical center in the nation, serving as one of the largest private employers in South Florida.

With a dedicated workforce of over 16,000 faculty and staff, the University is committed to excellence, driven by a profound mission to transform and positively impact the lives of students, patients, community members, and individuals worldwide.

The University fosters a culture of belonging, ensuring that every individual feels valued and has the opportunity to contribute meaningfully.

Guided by the principles of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT), the University community collaborates to cultivate an environment centered on purpose, excellence, community, and service.

The Patient Access department is excited to offer full-time opportunities for Patient Registration Representatives across various locations.


Key Responsibilities:
Conduct all on-site patient access registration tasks efficiently while maintaining patient safety, quality, service standards, and reimbursement protocols.
Adhere to all established UHealth policies and procedures related to Patient Access and comply with State/Federal regulations.

Identify and collect patient self-pay responsibilities, including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and any outstanding balances for both technical and professional components.


Essential Knowledge, Skills, and Abilities:
Exceptional verbal and written communication skills in English; bilingual abilities (English/Spanish, English/Creole, English/French, English/Arabic) are advantageous.
Demonstrated critical thinking, analytical, troubleshooting, problem resolution, and customer service skills are essential.
Strong mathematical and cash management skills are required.
Familiarity with medical terminology is preferred.
Ability to function effectively as a team member with minimal supervision in a fast-paced, complex, and high-pressure environment.

Outstanding interpersonal skills and the capacity to engage effectively with physicians, colleagues, other departments, and patients of diverse ages and backgrounds.

Proficient in computer use and capable of navigating multiple systems, with a focus on acquiring proficiency in various electronic systems.


Minimum Qualifications:
A High School Diploma is required; a Bachelor's degree is preferred.

Experience as a Patient Access Representative requires a minimum of one (1) year in customer service, with healthcare-related experience preferred.

For those with two (2) years of customer service experience, healthcare-related experience is also preferred.

Three (3) years of customer service experience is preferred for this role, with a background in healthcare being advantageous.

Any relevant combination of education, experience, and/or certifications may be considered.
The University of Miami provides competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.
Patient safety remains a top priority.

During the Influenza season, the University requires all employees involved in patient care to receive an annual influenza vaccination.

Failure to comply may result in employment termination.
The University of Miami is an Equal Opportunity Employer, encouraging applications from Females, Minorities, Protected Veterans, and Individuals with Disabilities. Applicants and employees are protected from discrimination based on federally protected categories.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
c101

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