Patient Services Supervisor

2 weeks ago


Doral, Florida, United States Aidaly Corp Full time

Position Overview:


The Patient Services Supervisor is accountable for overseeing the daily operations of direct patient care services within the Agency. This includes conducting assessments, supervising staff, reviewing patient records, and engaging in quality assurance activities.


Reporting Structure:
This role reports directly to the Head of Clinical Care.

Occupational Safety Considerations:
Risk of exposure to blood-borne pathogens: C: no exposure

Required Qualifications:
- Current RN/LPN licensure in Florida
- Preferable experience in supervisory or administrative roles
- Successful completion of a criminal background check
- Valid BLS/CPR certification
- Willingness to travel for home visits

Key Responsibilities:
- Manage patient referrals and admissions, including comprehensive assessments.
- Ensure documentation adheres to Agency policies.
- Supervise direct service staff in accordance with agency guidelines.
- Document communications with patients, families, staff, and other stakeholders.
- Oversee coordination of patient services.

- Address HR needs within the patient services department, proactively notifying the Administrator of staffing requirements to align with growth objectives.

- Assist in the recruitment and selection of service personnel.
- Orient new staff to the Agency's policies and procedures.
- Supervise staff to maintain high performance standards.
- Facilitate mutual goal setting and achievement.
- Maintain a professional and approachable demeanor towards Agency staff, ensuring high visibility and accessibility.
- Foster positive relationships with all staff members.
- Execute tasks as delegated by the Administrator.
- Share on-call responsibilities equitably.
- Actively cultivate and maintain referral sources and relationships with community organizations.
- Perform additional duties as assigned.
- Proficient use of technology is required.
- Ability to travel to prospective patients' residences is essential.

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