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Healthcare Patient Coordinator
2 months ago
Position Overview:
The University of Miami is seeking a dedicated Healthcare Patient Coordinator to enhance patient access to necessary services. This role involves identifying obstacles to care, coordinating treatment plans, and ensuring effective follow-up on services prescribed by healthcare providers.
Key Responsibilities:
- Offer personalized support to patients, families, and caregivers to navigate healthcare challenges, ensuring culturally sensitive care tailored to the My Wellness Check Initiative.
- Act as the primary liaison for patients, facilitating communication through both remote and in-person interactions.
- Foster strong connections with cancer survivors to promote engagement in their medical care and adherence to health assessments.
- Identify and address barriers to care by connecting patients with essential resources and guiding them through healthcare systems.
- Collaborate closely with the My Wellness Check and Cancer Survivorship Program Teams to support training and administrative tasks, while establishing professional relationships with clinical staff.
- Monitor the My Wellness Check patient interface, providing daily updates to the team regarding patient interactions and any technical issues.
- Assist in the ongoing evaluation of the My Wellness Check program through the development and analysis of patient satisfaction metrics.
- Prepare and organize patient communication reports, ensuring all interactions are documented accurately.
- Adapt to evolving work demands and provide clerical support for in-service training sessions.
- Uphold the highest standards of patient privacy and care compliance.
Qualifications:
Applicants should possess a high school diploma or equivalent, with a minimum of three years of relevant experience, preferably in a medical office or hospital setting. Proficiency in both oral and written communication in English and Spanish is preferred.
Core Competencies:
Successful candidates will demonstrate the ability to build rapport with patients, possess basic oncology knowledge, and maintain compliance with regulatory guidelines. Strong problem-solving skills, attention to detail, and effective communication abilities are essential.
The University of Miami is committed to fostering a diverse and inclusive workplace, where every individual is valued and has the opportunity to contribute to our mission of transforming lives through education, research, and service.
