Client Onboarding Specialist

1 week ago


Florida, New York, United States American Express Global Business Travel Full time

At American Express Global Business Travel, we believe in the transformative power of travel and its ability to create positive change in our industry.

We are committed to fostering an inclusive and collaborative environment where every colleague's input is valued.

Main Objective:

To oversee the customer onboarding and migration process, collaborating with customers, internal teams, and external partners as necessary. This role emphasizes the customer experience while managing regional and global initiatives, adhering to Amex GBT project guidelines and the SID implementation framework.

Key Responsibilities:

  • Ensure thorough project handovers and readiness assessments with Solutions Design teams, documenting any associated risks and follow-up actions.
  • Develop a comprehensive work breakdown structure and allocate resources effectively, clarifying roles and responsibilities for all stakeholders.
  • Ensure all client requirements are accurately captured and communicated to relevant teams for implementation.
  • Create and maintain detailed project plans, ensuring alignment and approval from all parties involved.
  • Foster a positive and engaging environment to promote collaboration and project success.
  • Manage project performance and communicate status updates, achievements, changes, risks, and dependencies effectively.
  • Oversee end-to-end testing processes, ensuring documentation and timely resolution of issues as per the global testing standards.
  • Facilitate stakeholder meetings and contribute to team discussions, sharing insights and process improvement ideas.

Personal Attributes:

  • A genuine passion for customer engagement and relationship building.
  • Strong understanding of Amex GBT and the corporate travel landscape.
  • Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities across various time zones.
  • Positive, proactive attitude with the ability to motivate teams under pressure.
  • Excellent communication, negotiation, and presentation skills.
  • Strong organizational skills with a focus on multitasking and effective time management.
  • Proficient in problem-solving and decision-making, adaptable to changing circumstances.
  • Experience in collaborating across diverse functional teams and operational subject matter experts.

What We Offer:

American Express Global Business Travel provides a competitive salary range and performance-based incentives. Our comprehensive benefits package includes health and wellness programs, retirement plans, and opportunities for professional development.

We are dedicated to promoting Diversity, Equity, and Inclusion in all aspects of our operations, encouraging colleagues to connect through global Inclusion Groups to share experiences and drive awareness.

We prioritize mental and emotional well-being, offering resources to support you and your family.

All applicants will receive equal consideration for employment without regard to any protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process.

If you are passionate about our mission and believe you would be a valuable addition to our team, we encourage you to apply.



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