Client Onboarding Specialist

2 weeks ago

Florida, New York, United States American Express Global Business Travel Full time

At American Express Global Business Travel, we believe in the transformative power of travel and its potential to create positive change in our industry.

We foster an inclusive and collaborative environment where every voice is heard and valued.

Are you ready to embark on a rewarding career journey? Let’s get started.



Key Responsibilities:
  • Oversee the customer onboarding and migration process, collaborating with customers, internal teams, and external partners as necessary.
  • Prioritize customer needs while implementing regional and global initiatives, adhering to established project protocols.
  • Ensure thorough project handovers and readiness assessments are conducted with Solutions Design teams, documenting any associated risks and follow-up actions.
  • Develop a comprehensive work breakdown structure, clearly defining roles and responsibilities for all stakeholders involved.
  • Confirm that all client requirements are fully understood and documented for subsequent teams to execute.
  • Create and manage detailed project timelines, ensuring alignment and approval from all parties involved.
  • Foster a positive and engaging atmosphere to promote collaboration and project success.
  • Take charge of project performance management, ensuring clear communication of project status, achievements, and any changes or risks.
  • Ensure end-to-end testing is completed, documented, and rectified in accordance with the global testing framework.
  • Establish project call structures and manage stakeholder communications effectively.
  • Participate in team discussions, sharing insights and suggestions for process enhancements while supporting team members.

Personal Attributes:
  • A genuine passion for customer engagement and relationship building.
  • Comprehensive understanding of American Express Global Business Travel and the corporate travel landscape.
  • Ability to thrive in a dynamic, fast-paced environment, managing multiple functions and time zones.
  • A proactive and positive mindset.
  • Skilled in motivating teams and managing stress effectively.
  • Fluency in Business English is essential; additional language skills are a plus.
  • Exceptional skills in relationship management, negotiation, communication, and presentation.
  • Ability to clearly define responsibilities and hold team members accountable.
  • Strong commercial awareness and relationship-building capabilities.
  • Excellent organizational skills, with a focus on multitasking, advanced planning, and time management.
  • Capability to drive change amidst potential resistance.
  • Effective time management and prioritization skills.
  • Strong active listening and facilitation abilities.
  • High-level problem-solving and decision-making skills, with adaptability to shifting priorities.
  • Flexibility and openness to change.
  • Proficient in project management.
  • Willingness to be challenged and to challenge processes constructively.
  • Experience in collaborating across various functional groups and with operational subject matter experts.

What You Will Handle:
  • Conduct readiness assessments and prepare handover documentation.
  • Maintain a documentation repository for customer projects.
  • Facilitate customer data collection and kickoff meetings.
  • Coordinate core setup requests at a global level.
  • Define roles and responsibilities through work breakdown structures.
  • Provide bi-weekly status reports and launch updates.
  • Manage global testing plans and document lessons learned.

Compensation:

The annual base salary range for this position is between $85,000 and $170,000, depending on the complexity of the role and the candidate's experience and skills.

This role also qualifies for our Annual Incentive Award plan, rewarding participants based on individual and company performance.


Benefits Overview:

We offer a range of flexible benefits tailored to your needs, including health insurance, retirement plans, parental leave, and more.

Enjoy travel perks with weekly deals from major providers, and develop your skills with access to over 20,000 courses and leadership training.

We are committed to Diversity, Equity, and Inclusion, providing resources for mental and emotional well-being.

All applicants will receive equal consideration for employment without regard to any protected characteristic.

If you are passionate about our mission, we encourage you to apply, even if you do not meet every requirement.

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