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Client Admissions Specialist

2 months ago

Miami Florida, United States Monte Nido & Affiliates, LLC Full time
Join Our Team as a Client Admissions Specialist

At Monte Nido & Affiliates, we are dedicated to transforming lives by providing individuals with the opportunity to achieve their healthiest selves. As a Client Admissions Specialist, you will play a crucial role in our dynamic Welcome Center team.

About Us:
With over two decades of experience in treating eating disorders, Monte Nido & Affiliates combines medically advanced care with a personalized approach. Our evidence-based programs cater to both adults and adolescents, ensuring comprehensive support through a multi-disciplinary treatment team.

Your Role:
As the primary contact for individuals seeking assistance with eating disorders, you will guide prospective patients, their families, and referring professionals through the admissions process. Your responsibilities will include:
  • Responding to incoming inquiries via phone and digital channels.
  • Assessing and qualifying web leads.
  • Conducting pre-admission screenings, including insurance evaluations.
  • Determining the next steps, whether directing individuals to an Admissions Counselor or scheduling appointments.
  • Managing leads from outreach initiatives.
  • Entering initial information into our system, ensuring referral sources are documented.
  • Coordinating evaluation appointments as needed.
  • Performing additional duties as assigned.

What We Offer:
We prioritize your success and well-being, providing a competitive salary range of $18-$20 per hour along with a comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • Retirement plans.
  • Company-paid life insurance and short-term disability.
  • Employee Assistance Program (EAP).
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • Paid time off and professional development opportunities.

Qualifications:
To thrive in this role, you should possess:
  • A high school diploma or equivalent.
  • Strong customer service skills.
  • A professional, patient, and empathetic demeanor.
  • The ability to multitask effectively.
  • Excellent computer skills, particularly in typing.
  • Previous experience in mental health is preferred.

Monte Nido & Affiliates is committed to fostering a diverse environment and is proud to be an equal opportunity employer. We welcome all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.