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Client Support Specialist

2 months ago

Kissimmee Florida, United States Domino's Franchise Full time
Position Overview:

As a Client Support Specialist at Domino's Franchise, you will play a crucial role in ensuring customer satisfaction and maintaining the high standards of our service. Your responsibilities will encompass a variety of tasks aimed at providing exceptional support to our valued customers.

Key Responsibilities:

  • Exhibiting a welcoming demeanor and outstanding customer service abilities.
  • Processing orders via telephone and face-to-face interactions.
  • Addressing and resolving customer inquiries and issues.
  • Handling cash transactions accurately.
  • Promoting additional products to enhance customer experience.
  • Preparing high-quality pizzas in accordance with our standards.
  • Maintaining food quality and portion control.
  • Adhering to hygiene and food safety protocols.
  • Engaging in food preparation activities.
  • Performing general cleaning tasks to uphold cleanliness.

General Duties:

  • Operating all necessary equipment efficiently.
  • Stocking ingredients from delivery to storage areas.
  • Preparing products for customer orders.
  • Receiving and processing orders over the phone.
  • Conducting inventory checks and completing related documentation.
  • Cleaning equipment and the facility regularly.

Communication Skills:

  • Ability to understand and provide clear written instructions.
  • Effective verbal communication with customers and team members to facilitate order processing.

Essential Skills:

  • Competence in basic arithmetic operations.
  • Capability to provide accurate monetary change.
  • Strong verbal, written, and telephone communication skills.
  • Hand-eye coordination for precise tasks.
  • Proficiency in entering orders using a computer or touchscreen.

Work Environment:

  • Exposure to varying weather conditions during outdoor tasks.
  • In-store temperatures can range from cool to warm.
  • Potential for sudden temperature changes.
  • Fumes from food preparation.
  • Exposure to dust and cramped working conditions.
  • Working with hot surfaces and sharp tools.

Physical Requirements:

  • Most tasks require standing for extended periods.
  • Walking short distances as needed.
  • Lifting items weighing up to 50 pounds.
  • Carrying items such as large cans and trays of pizza dough.
  • Pushing and pulling trays on dollies.
  • Occasional climbing and bending for various tasks.
  • Continuous hand tasks requiring coordination.

Temperament:

  • Ability to manage stress and meet quality standards.
  • Capable of working independently and as part of a team.
  • Strong analytical and decision-making skills.