Guest Services Coordinator

2 weeks ago


Litchfield, Connecticut, United States Salt Hotels Full time

Position Title: Front Office Agent

Work Environment: Onsite

Employment Type: Full-time

About Our Organization:

At Salt Hotels, we are a family-owned establishment rooted in a rich history of hospitality. Our vision is straightforward: we cultivate environments that foster connections among individuals. We strive to create a welcoming atmosphere for our guests and treat our employees as part of our family.

"With us, it's personal".

Within the Salt Hotels Collection, we are redefining the hospitality landscape through a distinctive combination of service excellence, innovative design, and community involvement. As a Front Office Agent, you will play a crucial role in our team, reflecting our dedication to genuine hospitality, inclusivity, and continuous learning. We are eager to welcome individuals who are enthusiastic about crafting unforgettable guest experiences and contributing to our vibrant, community-focused culture.

Key Responsibilities:

  1. Guest Services: Deliver outstanding customer service to all guests, ensuring their requirements are addressed with promptness and warmth. Provide tailored recommendations and support to enhance their overall experience.
  2. Check-In/Check-Out: Execute check-in and check-out processes accurately and efficiently, maintaining a friendly and professional demeanor throughout.
  3. Reservations Management: Assist guests with room bookings, changes, and cancellations. Utilize the hotel's reservation system to manage accommodations effectively.
  4. Front Desk Operations: Oversee front desk functions including answering phone inquiries, responding to emails, and addressing guest questions in a timely and courteous manner.
  5. Payment Handling: Process cash and credit card transactions accurately, adhering to established financial protocols.
  6. Guest Relations: Foster positive relationships with guests by anticipating their needs and promptly resolving any issues or concerns.
  7. Team Collaboration: Work in conjunction with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure a seamless guest experience.
  8. Sales Support: Promote hotel amenities, services, and special offers to guests to enhance their stay and drive revenue opportunities.
  9. Safety and Security: Uphold a secure environment for guests and staff by following safety guidelines and monitoring security systems.
  10. Community Involvement: Engage with the hotel's commitment to community involvement by participating in local events and supporting initiatives that connect with residents and businesses.

Qualifications:

  • Prior experience in a front office or guest service capacity, ideally within the hospitality sector.
  • Exceptional communication and interpersonal skills with a welcoming and approachable attitude.
  • Strong organizational abilities, a solution-focused mindset, and meticulous attention to detail.
  • Proficiency in utilizing various software applications.
  • Willingness to work flexible shifts, including weekends and holidays.
  • A sincere passion for hospitality and a dedication to providing outstanding guest experiences.

Hotel Experience Required

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