Guest Care Associate

4 months ago

Litchfield, United States Family Fare Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
951 East Frontage Rd. - Litchfield, Minnesota 55355
Job Description:

Position Summary:

This role is responsible for providing courteous customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. Also responsible for operating cash register and/or assisting guests with self-checkouts.

Here's what you'll do:

  • Provide courteous guest service in person or by telephone; answer incoming calls to the retail store and direct calls to the appropriate department and assist with guest questions in store.
  • Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies.
  • Operate cash register to itemize customer purchases and assist guests with self-checkouts; handles a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
  • Process financial transactions including, but not limited to; cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; and bag customer purchases.
  • Maintain understanding of current store programs and product locations.
  • Understand use of check-stand equipment (register, self-checkouts) and its efficient operation.
  • Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), the sale of alcohol and tobacco products, etc.
  • Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store.
  • Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards.
  • Notify the department lead or manager of any issues with pricing, cash registers, etc.
  • Follow all PPE and Safety Guidelines
  • Follow all Food Safety and Cleaning Expectations
  • Follow Guest Experience Guidelines
  • May be assigned tasks in other departments based on customer experience need
  • Additional responsibilities may be assigned as needed
Here's what you'll need:
  • High school diploma or GED (required)
  • One year of prior retail or related experience preferred.
  • Good verbal communication skills; ability to interact politely and effectively with customers.
  • Good customer service and organizational skills; detail-oriented. Good reading, writing and arithmetic skills are required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

Already Applied?

  • Guest Care Associate

    2 months ago

    Litchfield, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Guest Care Associate

    2 months ago

    Litchfield, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Guest Care

    2 months ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Bakery Associate

    1 day ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Security Officer

    1 week ago

    Litchfield Park, Arizona, United States The Wigwam Full time

    About The WigwamThe Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres, deeply entwined with Arizona history since 1929. We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.Job SummaryWe are seeking a highly engaging, safety and customer-focused...

  • Deli Production Associate

    3 months ago

    Litchfield, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."Our SpartanNash family of Associates is 17,000 strong,...

  • Deli Production Associate

    3 months ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Deli Production Associate

    3 months ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Deli Production Associate

    3 months ago

    Litchfield, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Customer Service Representative

    1 month ago

    Litchfield, Minnesota, United States Family Fare Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Care Associate to join our team at Family Fare. As a Guest Care Associate, you will be responsible for providing exceptional customer service, operating cash registers, and assisting guests with their shopping needs.Key ResponsibilitiesProvide courteous and professional customer service to...

  • Customer Service Representative

    2 weeks ago

    Litchfield, Minnesota, United States SpartanNash Full time

    Job Title: Guest Care AssociateSpartanNash is a leading food solutions company that delivers ingredients for a better life through customer-focused innovation. We are seeking a Guest Care Associate to join our team and provide exceptional customer service in our retail stores.Job Summary:This role is responsible for providing courteous customer service in...

  • Cash Office Associate

    3 months ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Cash Office Associate

    3 months ago

    Litchfield, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Deli Production Associate

    1 month ago

    Litchfield, Minnesota, United States SpartanNash Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Deli Production Associate to join our team at SpartanNash. As a Deli Production Associate, you will be responsible for working independently to bake, fry, package, display, and stock deli products. You will also be responsible for ensuring that the shift contributes to the financial best...

  • Customer Service Representative

    4 weeks ago

    Litchfield, Minnesota, United States Family Fare Full time

    Job Title: Guest Care AssociateAt Family Fare, we strive to deliver exceptional customer experiences through our People First culture. As a Guest Care Associate, you will play a vital role in providing top-notch service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide exceptional customer service in person...

  • Deli Production Associate

    2 weeks ago

    Litchfield, Minnesota, United States Family Fare Full time

    Job SummaryAt Family Fare, we're committed to delivering exceptional customer experiences through our team's dedication and expertise. As a Deli Production Associate, you'll play a vital role in ensuring our deli products meet the highest standards of quality and freshness.Key ResponsibilitiesBake, fry, package, display, and stock deli products to meet...

  • Dining Service Associate

    2 weeks ago

    Litchfield, Connecticut, United States Salt Hotels Full time

    Job OverviewAt Salt Hotels Collection, we're seeking a skilled Food Runner/Bussing Assistant to join our dynamic team. As a key member of our hospitality team, you'll play a vital role in delivering exceptional guest experiences.Key Responsibilities:Efficiently deliver food orders from the kitchen to guests, ensuring timely and accurate service.Engage with...

  • Deli Production Associate

    2 weeks ago

    Litchfield, Minnesota, United States SpartanNash Full time

    Job SummaryThis role is responsible for working independently to bake, fry, package, display, and stock deli products, ensuring the shift contributes to the financial best interest of the store. The successful candidate will also complete all other duties as assigned in a timely manner.Key ResponsibilitiesBaking and frying duties determined by production...

  • Customer Service Representative

    1 week ago

    Litchfield, Minnesota, United States SpartanNash Full time

    At SpartanNash, we strive to deliver exceptional customer experiences through our team of dedicated professionals. As a Guest Care Associate, you will play a vital role in providing courteous and efficient service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service in person and over the phone,...

  • Deli Team Associate

    3 weeks ago

    Litchfield, Illinois, United States PILOT Full time

    Delightful Customer ExperiencesPilot Company is a dynamic environment where team members can build an inclusive atmosphere with their coworkers and make a better day for every type of guest. We strive to make every stop on your career journey - and our guests' journey - a great one.Key ResponsibilitiesMaintain a well-organized and orderly deli areaMonitor...