Guest Service Representative

2 weeks ago


Litchfield, Connecticut, United States Salt Hotels Full time

Position Title: Front Desk Agent

Work Environment: Onsite

Employment Type: Full-time

About Our Company:

At Salt Hotels, we are a family-owned establishment with deep roots in the hospitality sector. Our core mission is to create environments that foster connections among people. We strive to provide a welcoming atmosphere for our guests while treating our employees with the utmost care and respect.

"With us, it's personal" is not just a motto; it reflects our dedication to genuine hospitality.

As a Front Desk Agent at Salt Hotels Collection, you will play a vital role in delivering our vision of hospitality, which combines outstanding service, innovative design, and community involvement. We seek individuals who are enthusiastic about crafting unforgettable experiences for our guests and contributing to our vibrant, community-focused culture.

Key Responsibilities:

  1. Guest Services: Deliver exceptional service to all guests, ensuring their requests are met promptly and with warmth. Provide tailored recommendations to enhance their stay.
  2. Check-In/Check-Out: Execute check-in and check-out processes efficiently and accurately, maintaining a friendly and professional demeanor.
  3. Reservations Management: Assist guests with booking rooms, making changes, and processing cancellations using the hotel’s reservation system.
  4. Front Desk Management: Oversee front desk operations, including answering phone calls, responding to emails, and addressing guest inquiries in a timely and courteous manner.
  5. Payment Handling: Process cash and credit card transactions accurately, following established financial protocols.
  6. Guest Relations: Foster positive relationships with guests by anticipating their needs and addressing any concerns or complaints swiftly.
  7. Team Collaboration: Collaborate with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure a seamless guest experience.
  8. Sales Initiatives: Promote hotel amenities, services, and special offers to guests to enhance their stay and drive revenue.
  9. Safety Protocols: Ensure a secure environment for guests and staff by adhering to safety guidelines and monitoring security systems.
  10. Community Involvement: Engage with the local community by participating in events and supporting initiatives that connect the hotel with residents and businesses.

Qualifications:

  • Prior experience in a front office or guest service position, ideally within the hospitality field.
  • Outstanding communication and interpersonal skills, with a friendly and approachable attitude.
  • Strong organizational abilities, a solution-oriented approach, and meticulous attention to detail.
  • Proficiency in various software applications.
  • Willingness to work flexible shifts, including weekends and holidays.
  • A genuine passion for hospitality and a commitment to providing exceptional guest experiences.

Experience in Hospitality Required



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