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Guest Services Team Leader

2 months ago

Litchfield Park, Arizona, United States The Wigwam Full time

About The Wigwam:
As a historic landmark in Arizona, The Wigwam offers a unique blend of tradition and modern hospitality. With a commitment to excellence, we pride ourselves on creating an inclusive and supportive environment for our employees. Our benefits include comprehensive health coverage, retirement plans, and generous paid time off, along with unique perks such as wellness programs and discounts on hotel stays. We believe in continuous development and provide ample training opportunities to help our team members thrive in their careers.

Position Overview:
We are seeking a dedicated and enthusiastic individual to fill the role of Guest Services Supervisor. This position is crucial in ensuring that our guests receive a warm and memorable welcome. The ideal candidate will lead by example, showcasing exceptional customer service skills and a passion for creating positive experiences for our guests.

Your Responsibilities:

  • Welcome guests warmly upon arrival, ensuring a friendly first impression.
  • Assist guests with their luggage and provide information about the hotel and local attractions.
  • Supervise and mentor the team of bell attendants to uphold high service standards.
  • Coordinate with management on special events affecting guest arrivals and departures.
  • Maintain a clean and organized entrance area to enhance the guest experience.
  • Foster meaningful connections with guests to enhance their stay.

If you are passionate about hospitality and enjoy engaging with people from diverse backgrounds, this role offers a fantastic opportunity to grow within a prestigious property.