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Guest Service Representative

2 months ago

Litchfield, Connecticut, United States Salt Hotels Full time

Position Title: Front Desk Agent

Work Environment: Onsite

Employment Type: Full-time

About Our Company:

At Salt Hotels, we are a family-owned establishment with a rich history in the hospitality sector. Our goal is straightforward: to create environments that foster connections among people. We strive to provide a welcoming atmosphere for our guests and treat our employees with the utmost care and respect.

"With us, it's personal" is not just a slogan; it reflects our dedication to personalized service.

As a Front Desk Agent at Salt Hotels Collection, you will play a crucial role in delivering our vision of hospitality, which emphasizes genuine service, inclusivity, and educational opportunities. We are eager to welcome individuals who are enthusiastic about crafting unforgettable experiences for our guests and contributing to our vibrant, community-focused culture.

Key Responsibilities:

  1. Guest Services: Deliver outstanding customer service to all guests, ensuring their requests are met promptly and with warmth. Provide tailored recommendations to enhance their overall experience.
  2. Check-In/Check-Out: Execute check-in and check-out processes with accuracy and professionalism, maintaining a friendly demeanor throughout.
  3. Reservations Management: Assist guests with booking rooms, making changes, and processing cancellations. Utilize the hotel's reservation system to manage guest bookings efficiently.
  4. Front Desk Management: Oversee front desk operations, including answering phone inquiries, responding to emails, and addressing guest questions in a timely and courteous manner.
  5. Payment Handling: Process cash and credit transactions accurately, following established protocols to ensure security and compliance.
  6. Guest Relations: Foster positive relationships with guests by anticipating their needs and resolving any issues or complaints swiftly and effectively.
  7. Team Collaboration: Work in conjunction with other hotel departments such as housekeeping, maintenance, and food & beverage to provide seamless guest experiences.
  8. Sales Promotion: Highlight hotel amenities, services, and special offers to guests to enhance their stay and boost revenue opportunities.
  9. Safety and Security: Ensure a secure environment for both guests and staff by adhering to safety protocols and monitoring surveillance systems.
  10. Community Involvement: Participate in local events and initiatives, reinforcing the hotel's commitment to community engagement and fostering relationships with local residents and businesses.

Qualifications:

  • Prior experience in a front office or guest service position, ideally within the hospitality industry.
  • Exceptional communication and interpersonal skills, with a friendly and approachable attitude.
  • Strong organizational abilities, a solution-focused mindset, and meticulous attention to detail.
  • Familiarity with various software applications.
  • Willingness to work flexible shifts, including weekends and holidays.
  • A genuine passion for hospitality and a dedication to providing exceptional guest experiences.

Hotel Experience Required

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