Financial Services Coordinator

2 weeks ago

Litchfield Park, Arizona, United States Palo Verde Hematology Full time

Position Overview

This role involves managing administrative, reception, and initial patient assessment duties. The ideal candidate will deliver exceptional customer service and facilitate a seamless patient experience by handling various tasks including admissions, financial consultations, billing, patient scheduling, documentation completion, and providing basic explanations of procedures. Responsibilities also include securing necessary signatures on forms such as registration, medical history, HIPAA compliance, financial agreements, and consent forms for surgical procedures. The representative will also handle referrals from healthcare providers, obtain necessary authorizations, and verify insurance coverage.

Key Responsibilities

  • Conduct registration processes, verify insurance details, and secure authorization notifications. Accurately document information and perform data entry to maximize reimbursement. Calculate patient financial responsibilities based on insurance benefits and collect necessary deposits and co-payments. Provide financial guidance to patients and their families, explaining policies and available payment options, and assist in completing financial documents as needed.
  • Act as a liaison between patients, the billing department, and payors to improve account receivables and resolve any outstanding issues or patient inquiries. Enter charges for services rendered and conduct daily charge reconciliations promptly. Balance cash drawers at the start and end of each day and prepare daily financial reports with the required documentation.
  • Manage patient scheduling for appointments, procedures, and consultations. Assist in coordinating routine appointments within the medical practice and with external providers as necessary. Facilitate pre-certifications, referrals, authorizations, and prescription refills, and communicate test results to patients when authorized.
  • Enhance patient flow by employing effective communication skills, demonstrating kindness, tact, and courtesy to ensure a positive patient experience. Exhibit proactive interpersonal skills when interacting with both internal and external customers, maintaining confidentiality and addressing scheduling conflicts as they arise.
  • Provide administrative support, including answering phones, returning messages, managing mail, ordering supplies, coordinating meetings, and maintaining common areas. Monitor inventory of supplies and ensure medical records are prepared and compliant with all relevant regulations.
  • Prepare patients for examinations and treatments by updating necessary information such as medication lists and symptoms. Report any changes in patient conditions to the appropriate team members. Assist providers with interpreter services and act as a chaperone when required.
  • Maintain a clean and functional environment by ensuring proper sanitation of workspaces and equipment, adhering to safety protocols, and following guidelines for hazardous materials.

Qualifications

Minimum Requirements:

Experience in medical office administration and insurance billing processes is essential. Candidates should possess basic mathematical skills and the ability to compile data into reports using spreadsheet software. Confidentiality and sensitivity in handling information are crucial. The ability to work independently with sound judgment, along with excellent communication, interpersonal, and organizational skills, is required. Candidates must be capable of multitasking and effectively communicating with diverse populations.

Preferred Qualifications:

Previous experience in a medical office or billing environment is preferred. Additional education or experience in healthcare settings is advantageous. A minimum of two years of experience in patient flow management or similar roles, along with familiarity with medical terminology, is desirable.

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