Client Relations Supervisor

2 weeks ago

Covington, Kentucky, United States Fidelity TalentSource LLC Full time



Job Overview:

The Position

In this position, you will serve as the main contact for 401(k) administrative services for some of our most significant corporate institutional clients.

  • Overseeing daily and diligent assessments of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans.
  • Guiding client plan administration to meet established standards and performance commitments.
  • Demonstrating a comprehensive understanding of the objectives and initiatives related to client projects, collaborating with the organization to ensure resource allocation, project planning, and timely completion of deliverables.
  • Identifying and addressing service issues (e.g., participant, reputational, risk/compliance related) appropriately within the organization.
  • Utilizing your extensive knowledge of plan-level provisions, DC, HSA, Non-Qualified products, as well as plan compliance, regulations, and risk management.
  • Collaborating with Product and Relationship Management to identify opportunities for cross-selling new products and services, as well as implementing new product and regulatory updates.

The Expertise and Skills You Bring

  • Bachelor’s degree preferred; relevant work experience and strong business acumen required.
  • Knowledge and experience in Defined Contribution, Non-Qualified, and HSA plans required.
  • 5+ years of experience in benefits administration, outsourcing administration, or retirement services required.
  • 3+ years of proven experience in a client-facing role highly desired.
  • Demonstrated understanding of 401(k) regulations and their application to plan administration.
  • Strong oral and written communication skills, with a proven ability to manage client issues effectively.
  • Exemplary interpersonal skills and a customer service-oriented approach to problem-solving.
  • Ability to initiate and maintain overall accountability for client-specific and departmental initiatives and projects.
  • Capacity to multitask, thrive in a fast-paced environment, and make informed decisions.

The Team

As a member of a dynamic Client Services Management organization, your daily contributions will significantly impact our Client Services Mission and Vision.

Our Mission: To provide the highest quality and most dedicated plan sponsor service in the DC industry by understanding each plan we serve better than our clients do.

Our Vision: To deliver service that is so exceptional, every client feels like they are our only client.



Company Overview

Fidelity Investments is a privately held company dedicated to enhancing the financial well-being of our clients. We assist individuals in investing and planning for their future, support companies and non-profit organizations in delivering employee benefits, and provide institutions and independent advisors with investment and technology solutions.

At Fidelity, you will discover numerous opportunities to cultivate a meaningful career that positively influences lives, including your own. We offer flexible benefits that support you throughout your career journey, empowering you to excel both at work and at home. Recognized as a top 10 Best Place to Work, we provide a range of learning opportunities to help you build the career you envision.

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to undergo a preliminary credit check during the screening process. Candidates presented with an offer will need to complete a background investigation, which includes a review of criminal, civil litigations, regulatory history, employment, education, and credit history, depending on the role.

Fidelity is an equal opportunity employer, committed to attracting, developing, and retaining a diverse workforce by fostering a culture of inclusion and belonging.

  • Client Relations Supervisor

    2 weeks ago

    Covington, Kentucky, United States Fidelity TalentSource LLC Full time

    Job Overview:The PositionIn this position, you will serve as the main contact for 401(k) administrative services for some of our most significant corporate institutional clients. Overseeing daily and thorough evaluations of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans Guiding client plan administration to adhere to...

  • Client Relations Supervisor

    2 weeks ago

    Covington, Kentucky, United States Fidelity TalentSource LLC Full time

    Job Overview:The PositionIn this position, you will serve as the main point of contact for 401(k) administrative services for some of our most significant corporate institutional clients. Overseeing daily and thorough assessments of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans. Guiding client plan administration to meet...

  • Client Accounting Supervisor

    2 weeks ago

    Covington, Kentucky, United States Rudler, PSC Full time

    Job OverviewClient Accounting SupervisorRudler, PSC is in search of a Client Accounting Supervisor to enhance our expanding team.We prioritize work/life balance by offering a flexible work schedule within a dynamic, supportive environment. Our benefits package includes a retirement plan, health, vision, and dental insurance, as well as short-term and...

  • Client Relations Manager

    2 weeks ago

    Covington, Kentucky, United States Fidelity TalentSource LLC Full time

    Job Overview:The PositionIn this position, you will serve as the main point of contact for 401(k) administrative services for some of our largest corporate institutional clients. Overseeing daily and thorough assessments of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans. Guiding client plan administration to ensure...

  • Client Relations Manager

    1 week ago

    Covington, Kentucky, United States Fidelity TalentSource LLC Full time

    Job Overview:The PositionIn this position, you will serve as the main point of contact for 401(k) administrative services for some of our most significant corporate institutional clients. You will oversee daily and thorough evaluations of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans. You will guide client plan...

  • Client Relations Manager

    2 weeks ago

    Covington, Kentucky, United States Fidelity TalentSource LLC Full time

    Job Overview:The PositionIn this position, you will serve as the main point of contact for 401(k) administrative services for some of our most significant corporate institutional clients. Overseeing daily and diligent evaluations of plan administration quality for Defined Contribution, HSA, and Non-Qualified plans. Guiding client plan administration to...

  • Client Relations Executive

    1 week ago

    Covington, Kentucky, United States Avimoe | Workforce Consultants | Workforce Optimization | Search Consultants Full time

    *Candidates must reside within a 2-hour radius of designated locations.*At Avimoe, we are dedicated to supporting the individuals who support your business.We take pride in nurturing our team members. Key attributes we seek include enthusiasm, drive, initiative, and a strong sense of motivation. Through mentorship, collaboration, and comprehensive training,...

  • Client Relations Representative

    2 weeks ago

    Covington, Kentucky, United States Alfasigma USA Full time

    Position Title: Patient Services RepresentativeJob Category: Customer Service/ManagementRequisition Number: PATIE001746Overview:Alfasigma USA is on the lookout for a dedicated Patient Services Representative (PSR) to enhance the experience of Brand Direct Health (BDH) patients through outstanding customer support. This role is pivotal in ensuring effective...

  • Case Management Supervisor

    1 week ago

    Covington, Kentucky, United States CHNK Behavioral Health Full time

    Targeted Case Manager SupervisorLocation: CHNK Behavioral HealthPosition Overview:The Targeted Case Manager Supervisor is accountable for the delivery and coordination of Targeted Case Management (TCM) services to clients. This role involves overseeing a team of professionals (Targeted Case Managers) and ensuring compliance with regulations while...

  • Case Management Supervisor

    2 weeks ago

    Covington, Kentucky, United States CHNK Behavioral Health Full time

    Targeted Case Manager SupervisorLocation: CHNK Behavioral HealthPosition Overview:The Targeted Case Manager Supervisor is tasked with overseeing the delivery and coordination of Targeted Case Management (TCM) services for clients. This role involves supervising a dedicated team of Targeted Case Managers, ensuring compliance with regulations, and guaranteeing...

  • Director of Business Development and Client Relations in Laboratory Services

    5 days ago

    Covington, Kentucky, United States CTI Full time

    Key Responsibilities: Establish and nurture connections with key stakeholders and decision-makers in the biotech and pharmaceutical sectors, identifying potential sales avenues and crafting effective sales approaches.Collaborate with targeted business development accounts to secure future engagements, articulating service offerings and aligning them with...

  • Client Support Coordinator

    2 weeks ago

    Covington, Kentucky, United States Hire Health Full time

    About the PositionJob Title: Targeted Case ManagerWe are pleased to present a rewarding opportunity for a Targeted Case Manager at Hire Health. In this vital role, you will assist clients and their families in navigating a variety of support services. Collaborating closely with our outpatient clinical team and community partners, you will ensure that client...

  • Client Support Coordinator

    2 weeks ago

    Covington, Kentucky, United States Hire Health Full time

    Welcome to Hire HealthPosition: Targeted Case ManagerWe are pleased to present a rewarding opportunity for a Targeted Case Manager at Hire Health. In this vital role, you will assist clients and their families in navigating a variety of support services. Collaborating closely with our outpatient clinical team and community partners, you will ensure that...

  • Client Relationship Specialist

    2 weeks ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Client Relationship SpecialistPosition Overview:At Fidelity Investments, we are in search of remarkable individuals who possess a genuine enthusiasm for helping others. The role of a Client Relationship Specialist (CRS) is pivotal in our mission to provide exceptional service to our clients. We welcome applicants from diverse educational backgrounds,...

  • Client Support Specialist

    1 week ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Position Overview:Are you prepared to embark on a fulfilling career with Fidelity? If so, we invite you to explore opportunities within our client support division. This position necessitates a balanced approach of remote and in-office engagement at our designated location. Please consider your commuting distance when contemplating your application. Our...

  • Family Services Operations Supervisor

    1 week ago

    Covington, Kentucky, United States Commonwealth of Kentucky Full time

    Position OverviewAs a vital member of the Commonwealth of Kentucky's Family Services team, the Family Services Operations Supervisor plays a crucial role in overseeing and enhancing the delivery of community-based services. This full-time position is classified under the Executive Branch and is not eligible for overtime pay.Key Responsibilities- Supervise...

  • Junior Client Support Specialist

    2 weeks ago

    Covington, Kentucky, United States Fidelity Investments Full time

    Position Overview:Are you eager to embark on a rewarding career at Fidelity? Consider becoming a part of our client support team. This position necessitates a balanced approach of remote and in-office engagement at our designated location. Please take into account your commute when contemplating your application. Our Career Development program serves as a...

  • Senior Business Development Executive, Client Partnerships

    7 days ago

    Covington, Kentucky, United States CTI Full time

    About the RoleWe are seeking a highly skilled Business Development Manager / Director to join our team at CTI Clinical Trial and Consulting Services. As a key member of our business development team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining relationships with key clients, and driving revenue...

  • Credit Operations Supervisor

    2 weeks ago

    Covington, Kentucky, United States Bridgestone Americas Full time

    Company OverviewJoin us in our mission to produce the finest golf balls globally. At Bridgestone Golf, we are dedicated to providing top-quality golf equipment to elite athletes, including renowned players.We believe that every team member plays a crucial role in our commitment to excellence. Our comprehensive benefits package includes competitive salaries,...

  • Case Management Team Leader

    1 week ago

    Covington, Kentucky, United States CHNK Behavioral Health Full time

    Targeted Case Manager SupervisorLocation: CHNK Behavioral HealthPosition Overview:The Targeted Case Manager Supervisor plays a crucial role in overseeing the delivery and coordination of Targeted Case Management (TCM) services for clients. This position involves supervising a dedicated team of Targeted Case Managers, ensuring compliance with regulations, and...