Service Coordination Specialist
1 week ago
Home Service Dispatcher
Are you an experienced and dedicated professional eager to elevate your career with a premier provider in the HVAC and plumbing sector? Become a vital part of Stan's Heating, Air, Plumbing & Electrical.
About Us:At Stan's, we are committed to providing exceptional services in heating, air conditioning, plumbing, and electrical work. Our esteemed reputation in the greater Austin area is founded on our dedication to quality and customer satisfaction. We foster a supportive and dynamic work environment that encourages personal and professional growth.
Why Work With Us?- Competitive Compensation: Starting pay ranges from $15-18/hour.
- Career Advancement: We equip you with the necessary tools and training to progress in your career.
- Supportive Culture: Be part of a team that appreciates your contributions and nurtures a family-oriented atmosphere.
- Comprehensive Benefits: Enjoy a full benefits package.
Key Responsibilities:
- Plan routes for Technicians by generating dispatch tickets for all service requests and coordinating their travel to the first appointment while maintaining communication throughout the day.
- Manage incoming customer inquiries, scheduling needs, and upkeep of the dispatch board/schedule.
- Anticipate workload for upcoming tasks and oversee maintenance agreements, including billing, scheduling, material preparation, database management, customer records, and renewals.
- Build strong relationships with drivers and clients to facilitate smooth schedule adjustments.
- Make calls regarding invoices and respond to all overnight messages.
- Complete service agreements for new clients and maintain customer history records in the database.
- Update the service database based on service tickets.
- Perform additional duties as assigned.
Qualifications:
- At least 1 year of experience in Customer Service/Dispatch, with strong administrative and computer skills.
- Familiarity with the service area and/or map reading capabilities.
- Excellent communication and customer service skills.
- Proficient in Microsoft Word and Excel.
- Detail-oriented with strong follow-up abilities and multitasking skills.
- Must be able to pass a background check and drug screening.
- Competitive pay: $15-18/hour to start.
- Comprehensive benefits package including 401K, health insurance, life insurance, and dental & vision coverage.
- Ongoing training and professional development opportunities.
- A collaborative and supportive work environment.
- Opportunities for career growth.
Disclaimer: The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
EOE
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