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Facilities Service Coordination Specialist

2 months ago

Austin, Texas, United States Mobile Loaves & Fishes Full time
Job Overview

Facilities Customer Service Coordinator


About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a dedicated outreach ministry that has been fostering community engagement and support for the homeless since 1998. Based in Austin, Texas, the organization serves its homeless neighbors through three primary initiatives: Truck Ministry, Community First Village, and Community Works. Community First Village is a 51-acre planned community that offers affordable, permanent housing and a supportive environment for individuals transitioning out of chronic homelessness. The organization is currently expanding to welcome over 1400 new residents in the coming years.


Role Overview

The Facilities Customer Service Coordinator plays a crucial role within the Grounds & Facilities department at Community First Village (CFV), a distinctive multi-unit residential community focused on providing homes and dignified employment opportunities to individuals who have faced chronic homelessness. This vibrant community includes a variety of tiny homes, Park Model RVs, offices, and commercial spaces, accommodating over 500 residents and staff.


This position is responsible for the administration, organization, and representation of various field staff within the Maintenance and Facilities teams. Key responsibilities include delivering exceptional customer service through the effective use of property and project management software tools, which are vital for managing maintenance requests, project updates, and daily operations in this dynamic setting.


This is a full-time, non-exempt position reporting to the Director of Grounds & Facilities. Standard working hours are Monday to Friday, with some evenings and weekends required. The Facilities Customer Service Coordinator will work from the Community First Village location.


Key Responsibilities

  • Provide excellent customer service to staff and formerly homeless residents through a positive demeanor and timely communication.
  • Collaborate with department managers to ensure effective communication of work progress to residents and staff.
  • Coordinate with Property Management, Neighbor Care, Make Ready, and Construction teams to facilitate access and maintenance appointments for residents' homes.
  • Manage daily operations of property and project management software such as Appfolio and Asana.
  • Provide weekly updates on projects and work orders to the Director of Grounds & Facilities.
  • Lead and oversee a Space Steward Program and Transportation Steward Program.
  • Perform additional duties as assigned.

Qualifications & Skills

  • Alignment with MLF's vision, mission, core values, and goals, with a commitment to serving those who have experienced homelessness.
  • Bachelor's Degree in Business or Communications preferred.
  • 3+ years of customer service experience preferred.
  • Proficient in Microsoft 365, including Outlook, Word, Excel, and Teams.
  • Experience with Property Management Software is advantageous.
  • Demonstrated strong customer service skills.
  • General knowledge of building systems and equipment terminology is a plus.
  • Ability to effectively manage interactions with challenging customers.
  • Strong leadership capabilities, with the ability to influence without direct authority.
  • Capacity to multitask and manage various responsibilities simultaneously.
  • Analytical problem-solving skills with the ability to implement effective solutions.
  • Detail-oriented with the ability to accurately communicate needs to management.
  • Quick learner with the ability to adapt to ongoing departmental advancements.
  • Highly organized, ensuring efficient management of tasks and projects.
  • Ability to foster collaboration and respect across organizational interests.
  • Strong verbal and written communication skills, capable of simplifying complex issues for diverse audiences.
  • Agile and adaptable, able to manage shifting priorities and ambiguity.
  • Empathetic and humble, with the ability to connect with both residents and staff.
  • Valid driver's license required.

Work Environment & Physical Requirements

  • Work is conducted indoors and outdoors, with varying weather conditions.
  • Ability to navigate all areas of Community First Village.
  • Prolonged periods of sitting and working at a computer.

Benefits

  • Comprehensive employer-paid health, dental, vision, life, and disability insurance.
  • Generous paid time off and holiday pay.
  • 401(k) retirement plan with matching contributions.
  • Corporate discount program.
  • Opportunities for professional development.
  • Employee assistance program.
  • Paid parental leave.
  • Wellness partnership benefits.

MLF Purpose / Vision

We empower communities into a lifestyle of service with the homeless.


MLF Mission

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.


Goals

  • Transform perceptions of homelessness.
  • Reconnect the homeless with self, family, and community.
  • Assist the chronically homeless in rediscovering their talents for meaningful work.
  • Foster human connections through food and hospitality.
  • Inspire a lifestyle of abundance through generosity.

Core Values

MLF is committed to a culture that prioritizes relational connection, believing that every interaction can be an opportunity for relationship-building in a transactional world. This commitment is rooted in the love exemplified by Jesus Christ and is reflected in our core values of Faith, Humility, Generous Spirit, and Integrity.

This job description is not exhaustive and may be subject to change as needed.

MLF is an equal opportunity employer, committed to diversity and inclusion in the workplace.