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Facilities Service Coordination Specialist

2 months ago

Austin, Texas, United States Mobile Loaves & Fishes Full time
Job Overview

Facilities Customer Service Coordinator


About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a dedicated outreach organization that has been fostering community engagement and support for individuals experiencing homelessness since 1998. Based in Austin, Texas, MLF operates through three primary initiatives: Truck Ministry, Community First Village, and Community Works. Community First Village, a 51-acre thoughtfully designed community, provides affordable and permanent housing along with a nurturing environment for individuals transitioning from chronic homelessness. We are in the process of expanding our community to welcome over 1400 new residents in the coming years.


Role Summary

The Facilities Customer Service Coordinator plays a vital role within the Grounds & Facilities department at Community First Village (CFV), a distinctive residential community committed to providing housing and dignified employment opportunities for individuals who have faced chronic homelessness. This lively community includes a variety of tiny homes, Park Model RVs, offices, and commercial spaces, serving over 500 residents and staff.


This position is responsible for the administration, organization, and representation of various field personnel within the Maintenance and Facilities teams. Key responsibilities encompass delivering exceptional customer service through the effective utilization of property and project management software tools, which are crucial for managing maintenance requests, project updates, and various daily operations in this dynamic setting.


This is a full-time, non-exempt role reporting to the Director of Grounds & Facilities. Standard working hours are Monday to Friday, with some evening and weekend availability required. The Facilities Customer Service Coordinator will work from the Community First Village location.


Key Responsibilities

  • Provide outstanding customer service to staff and formerly homeless residents through a positive demeanor and timely communication.
  • Collaborate with department managers to ensure all work and progress updates are effectively communicated to residents and staff.
  • Coordinate with Property Management, Neighbor Care, Make Ready, and Construction teams to facilitate access and maintenance appointments for residents' homes.
  • Oversee daily operations of property and project management software such as Appfolio and Asana.
  • Deliver weekly updates on projects and work orders to the Director of Grounds & Facilities.
  • Lead and manage a Space Steward Program and Transportation Steward Program among staff.
  • Perform additional duties as assigned.

Qualifications & Skills

  • MLF is a faith-based organization, and we seek individuals who align with our mission and values.
  • Commitment to serving individuals who have experienced homelessness and alignment with MLF's vision and goals.
  • Bachelor's Degree in Business or Communications is preferred.
  • Minimum of 3 years of customer service experience is preferred.
  • Proficient in Microsoft 365, including Outlook, Word, Excel, and Teams for effective communication and collaboration.
  • Experience with Property Management Software is advantageous.
  • Demonstrated strong customer service skills.
  • Basic knowledge of building systems, homes, and equipment is a plus.
  • Ability to manage challenging customer interactions effectively.
  • Proven leadership skills, capable of guiding teams without direct authority.
  • Ability to multitask and manage various responsibilities simultaneously.
  • Analytical problem-solving skills with the ability to implement effective solutions.
  • Strong attention to detail and ability to communicate needs clearly to management.
  • Quick learner with the ability to adapt to ongoing departmental advancements.
  • Highly organized, ensuring efficient management of tasks and projects.
  • Ability to foster collaboration and respect across different organizational interests.
  • Excellent oral and written communication skills, capable of simplifying complex issues for diverse audiences.
  • Adaptable and thoughtful, able to navigate shifting priorities and ambiguity in the workplace.
  • Demonstrates humility and empathy towards both residents and staff.
  • A valid driver's license is required.

Work Environment & Physical Requirements

  • Work is conducted in both indoor and outdoor settings, with varying weather conditions.
  • Ability to navigate all areas of Community First Village.
  • Prolonged periods of sitting and working at a computer may be required.

Benefits

  • Comprehensive employer-paid Health, Dental, Vision, Life, STD & LTD Insurance from day one.
  • Generous Paid Time Off and Holiday Pay.
  • Matching 401(k) Retirement Plan.
  • Access to a Corporate Discount Program.
  • Opportunities for Professional Development.
  • Employee Assistance Program.
  • Paid Parental Leave.
  • Wellness Partnership Benefits.

MLF Purpose / Vision

We empower communities to embrace a lifestyle of service to individuals experiencing homelessness.


MLF Mission

We provide essential resources, cultivate community, and uphold dignity for our homeless brothers and sisters in need.


Goals

  • Transform perceptions of homelessness.
  • Reconnect individuals experiencing homelessness with self, family, and community.
  • Assist the chronically homeless in rediscovering their talents for meaningful work.
  • Foster human connections through food and hospitality.
  • Inspire a lifestyle of abundance through generous giving.

Core Values

MLF is dedicated to cultivating a culture that emphasizes relational connections. We believe every aspect of our work presents an opportunity to foster relationships in a transactional world. This culture is rooted in the love exemplified by Jesus Christ and flourishes as individuals strive to embody our core values:

  • Faith: A foundational belief that our work belongs to God, allowing us to engage with joy.
  • Humility: Recognizing oneself as part of a larger narrative.
  • Generous Spirit: A willingness to extend grace and hospitality beyond expectations.
  • Integrity: A commitment to honesty and responsibility in all actions.

This job description is intended to provide a general overview of the position and is not exhaustive. Responsibilities may evolve or new tasks may be assigned as necessary.

MLF is an equal opportunity employer, committed to diversity and inclusion in the workplace.