Customer Service Coordinator
4 weeks ago
Job Title: Customer Service Coordinator
Job Summary:
Eggs Unlimited is seeking a dedicated and customer-oriented professional to handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The ideal candidate will be responsible for managing incoming orders, entering data accurately, and monitoring inventory and projections.
Responsibilities:
- Manage incoming EDI/manual orders to fulfillment and resolve any discrepancies.
- Enter orders accurately and promptly.
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
- Monitor inventory and projections on need.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about products, services, and company policies.
- Handle and resolve customer complaints efficiently and effectively.
- Process customer orders and manage order entry in the system.
- Coordinate with the production and logistics teams to ensure timely and accurate order fulfillment.
- Monitor order status and provide updates to customers as needed.
- Maintain a thorough understanding of our egg products, including types, sizes, packaging, and storage requirements.
- Investigate and resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution, and following up to ensure resolution.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Work closely with sales, production, and logistics teams to ensure seamless customer service.
Qualifications:
- Proven customer service experience, preferably in a manufacturing or food production environment.
- Experience with data entry.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in using Excel: Pivot tables & VLookup and other formulas
- Requires in-person work Monday - Friday. Based out of Irvine, CA. May require coverage for every other weekend and alternate holidays.
Compensation and Benefits:
- Full range of benefits, including medical, dental and vision coverage.
- Company-paid Life and Disability Insurance.
- 401(k) with a company match.
- Generous PTO accrual, increasing each year.
- Free Lunch Daily.
- Unlimited Snacks & Refreshments.
- We are experiencing hyper growth – lots of opportunity for advancement
- Base Pay: $35.00 an hour.
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