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Bilingual Spanish Customer Service Representative
1 month ago
We are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Provide consultative telephonic and web-based assistance to customers, responding to their inquiries and resolving their issues in a confidential, professional, and ethical manner.
- Research and resolve aged customer service open calls within company standards.
- Obtain and extract information from the Health Care Processing System (HCPS) and other systems.
- Develop and maintain positive customer relations, coordinating with various departments to ensure customer requests and questions are handled appropriately and promptly.
- Adhere to the call center's quality assurance guidelines to ensure best-in-class service is provided during all interactions.
- High School diploma or GED and a minimum of one (1) to three (3) years of experience in customer service within a call center environment preferred.
- Excellent oral and written communication skills in English and Spanish, required.
- Comprehensive command of the Spanish language with the ability to utilize it up to 35% of the time.
- Knowledge of Health Benefits, eligibility, application, and enrollment processes preferred.
- Knowledge of government regulations, federal states, and local health benefits programs preferred.
- Good communication and telephone skills with a clear and concise speaking voice.
- Demonstrated ability to learn new software and navigate multiple systems at once.
- Moderate computing and keyboarding skills, including proficiency with Customer Relationship Management (CRM) software.
- Ability to retain and apply knowledge of the various operations, products, and services of the organization, to provide excellent customer service support.
- Ability to adapt to a constantly changing environment.
- Proficient organizational and time management skills.
- A competitive hourly rate of $20.00 per hour.
- A remote work environment with the flexibility to work from home.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
Johnson Service Group is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are committed to empowering our employees, helping our clients reach their goals, and hiring motivated individuals who share our values.
We are an Equal Opportunity Employer, providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
