Customer Service Associate

2 weeks ago


Irvine, California, United States Intelliswift Full time
Job Summary

We are seeking a skilled and customer-focused Customer Service Representative to provide exceptional support to our customers through various communication channels. The ideal candidate will possess strong communication and interpersonal skills, with the ability to manage multiple tasks and prioritize effectively.

Key Responsibilities
  • Customer Support
    • Respond promptly to customer inquiries via phone, email, and in-person.
    • Provide clear and accurate information regarding products and services.
  • Remakes and Repairs
    • Process and manage remake requests, ensuring timely communication with customers.
    • Generate and track repair orders for faulty products, coordinating with relevant departments.
  • Warranty Service Management
    • Handle warranty service tickets, assessing eligibility and processing claims.
    • Communicate with customers about warranty terms and service options.
  • Communication
    • Maintain effective communication with customers through voicemail and follow-up calls.
    • Document customer interactions accurately in the system.
  • Shipping and Labels
    • Generate shipping labels for returns and repairs, ensuring accuracy and timeliness.
    • Coordinate with shipping departments to manage outgoing and incoming products.
  • Walk-In Appointments
    • Schedule and manage walk-in appointments, providing customers with a welcoming experience.
    • Assist in troubleshooting and resolving customer issues during visits.
  • Administrative Tasks
    • Maintain organized records of customer interactions, service tickets, and orders.
    • Collaborate with team members to streamline processes and improve service efficiency.
  • Additional Responsibilities
    • Stay informed about product knowledge and company policies.
    • Assist with training new team members as needed.
    Requirements
    • High school diploma or equivalent; additional education or certifications in customer service is a plus.
    • Previous experience in customer service or a related field preferred.
    • Strong communication and interpersonal skills.
    • Proficiency in using customer service software and MS Office applications.
    • Ability to manage multiple tasks and prioritize effectively.
    • Problem-solving skills and a customer-oriented mindset.


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