Customer Service Representative

3 weeks ago


Irvine, California, United States Beazer Homes Full time

Job Summary

We are seeking a skilled Customer Service Representative to join our team at Beazer Homes. As a key member of our customer care team, you will be responsible for meeting with homeowners to determine areas of concern and coordinating repair schedules.

Key Responsibilities

  • Receive and review correspondence from homeowners, scheduling appointments as needed.
  • Conduct repair inspections with homeowners, utilizing tact and diplomacy to ensure customer satisfaction.
  • Determine repairs to be made, creating work order schedules and communicating with field and office staff.
  • Coordinate with subcontractors regarding work orders and schedules, using diplomacy to resolve any issues.
  • Verify completion of subcontractor workmanship and communicate with office staff.
  • Authorize billing requests after reviewing submitted charges for accuracy.

Requirements

  • High school graduate or equivalent.
  • Three years customer service experience with three to five years construction experience.

Skills and Abilities

  • Detail-oriented with organization, management, and follow-up skills.
  • Excellent customer service skills.
  • Excellent written communication and negotiating skills.

Technical Knowledge and Experience

  • Computer proficiency.
  • Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

  • May visit construction sites where temperature, weather, and noise may vary.
  • May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

Additional Information

The California pay range for this position is from $31.25 to $36.05 per hour. The exact rate of pay will be based on work location(s), position, and experience level. In no instance will Beazer Homes pay less than the minimum wage.



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