Resident Service Coordinator
3 weeks ago
Job Summary:
We are seeking a highly skilled Resident Service Coordinator to join our team at UDR, Inc. This role will be responsible for delivering exceptional customer experiences and providing top-notch support to our residents.
Key Responsibilities:
- Collaborate with the community management team to resolve resident concerns and complaints.
- Welcome prospects, residents, and vendors, answering inquiries about the property, company, lease details, and amenities.
- Organize incoming packages systematically and manage key policy and process.
- Plan, promote, and produce events and activities to increase resident retention.
- Interact with walk-in prospects, showing the property and answering questions about the community and lease terms.
- Provide resident keys/fobs and property orientation, explaining community amenities and unit features.
- Communicate and verify compliance with mandatory renters' insurance as per company policy.
- Schedule move-in appointments and ensure another associate is aware of and will coordinate any scheduled move-ins.
- Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
- Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications.
Requirements:
- Customer service experience
- Multi-Family, Hospitality, and/or Retail industry experience
- Minimum of one year of office experience
Benefits:
- Comprehensive benefit package
- Company-matched 401(k)
- Vacation and personal time
- Discounts to live in our best-in-class communities
- Tuition reimbursement
- Company-sponsored events
- Community service days
- Annual President's Club
About UDR, Inc.:
UDR, Inc. is a leading owner and manager of residential apartment communities. We are committed to providing equal employment opportunities and promoting a diverse and inclusive work environment.
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