Resident Service Coordinator

3 weeks ago


Irvine, California, United States UDR Full time

Job Summary:

We are seeking a highly skilled Resident Service Coordinator to join our team at UDR, Inc. This role will be responsible for delivering exceptional customer experiences and providing top-notch support to our residents.

Key Responsibilities:

  • Collaborate with the community management team to resolve resident concerns and complaints.
  • Welcome prospects, residents, and vendors, answering inquiries about the property, company, lease details, and amenities.
  • Organize incoming packages systematically and manage key policy and process.
  • Plan, promote, and produce events and activities to increase resident retention.
  • Interact with walk-in prospects, showing the property and answering questions about the community and lease terms.
  • Provide resident keys/fobs and property orientation, explaining community amenities and unit features.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy.
  • Schedule move-in appointments and ensure another associate is aware of and will coordinate any scheduled move-ins.
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications.

Requirements:

  • Customer service experience
  • Multi-Family, Hospitality, and/or Retail industry experience
  • Minimum of one year of office experience

Benefits:

  • Comprehensive benefit package
  • Company-matched 401(k)
  • Vacation and personal time
  • Discounts to live in our best-in-class communities
  • Tuition reimbursement
  • Company-sponsored events
  • Community service days
  • Annual President's Club

About UDR, Inc.:

UDR, Inc. is a leading owner and manager of residential apartment communities. We are committed to providing equal employment opportunities and promoting a diverse and inclusive work environment.



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