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Customer Service Representative

1 month ago

Irvine, California, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bass Pro Shops. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Provide prompt and friendly assistance to customers via phone, email, and in-person
  • Answer and direct incoming phone calls, handle customer and associate questions and requests
  • Distribute applications to prospective new associates, coordinate and schedule appointments for Management
  • Perform various clerical tasks, including filing, copying, and maintaining associate bulletin boards
  • Remain knowledgeable about store layout, products, and advertised sales
  • Ensure a clean and well-stocked work area, adhering to Company Policies and Procedures
Requirements
  • High School diploma or equivalent experience
  • Ability to calculate figures, communicate effectively, and establish working relationships
  • Proficiency in operating computerized Point of Sale and PBX systems
Benefits
  • Competitive pay and benefits package
  • Discounts on retail merchandise, restaurants, and attractions
  • Medical, dental, and vision insurance
  • 401k retirement savings and paid time off

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and offer reasonable accommodations as needed.