Customer Service Representative

2 weeks ago

Irvine, California, United States eTeam Full time
Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently.

Key Responsibilities:
  • Customer Support: Respond promptly to customer inquiries via phone, email, and in-person, providing clear and accurate information regarding products and services.
  • Remakes and Repairs: Process and manage remake requests, ensuring timely communication with customers, and generate and track repair orders for faulty products, coordinating with relevant departments.
  • Warranty Service Management: Handle warranty service tickets, assessing eligibility and processing claims, and communicate with customers about warranty terms and service options.
  • Communication: Maintain effective communication with customers through voicemail and follow-up calls, and document customer interactions accurately in the system.
  • Shipping and Labels: Generate shipping labels for returns and repairs, ensuring accuracy and timeliness, and coordinate with shipping departments to manage outgoing and incoming products.
  • Walk-In Appointments: Schedule and manage walk-in appointments, providing customers with a welcoming experience, and assist in troubleshooting and resolving customer issues during visits.
  • Administrative Tasks: Maintain organized records of customer interactions, service tickets, and orders, and collaborate with team members to streamline processes and improve service efficiency.
Additional Responsibilities:
  • Stay informed about product knowledge and company policies, and assist with training new team members as needed.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Previous experience in customer service or a related field preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in using customer service software and MS Office applications.
  • Ability to manage multiple tasks and prioritize effectively.
  • Problem-solving skills and a customer-oriented mindset.

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