Customer Service Coordinator
4 weeks ago
Job Summary:
We are seeking a skilled Customer Service Coordinator to join our team at Beazer Homes. As a key member of our customer care team, you will be responsible for meeting with homeowners to determine areas of concern and coordinating repair schedules.
Key Responsibilities:
- Receive and review correspondence from homeowners, scheduling appointments as needed.
- Conduct repair inspections with homeowners, utilizing tact and diplomacy to ensure satisfaction.
- Determine repairs to be made, creating work order schedules and communicating with field and office staff.
- Coordinate with subcontractors regarding work orders and schedules, utilizing diplomacy to ensure successful outcomes.
- Verify completion of subcontractor workmanship and communicate with office staff.
- Authorize billing requests after reviewing submitted charges for accuracy.
Requirements:
- High school graduate or equivalent.
- Three years customer service experience with three to five years construction experience.
Skills and Abilities:
- Detail-oriented with organization, management, and follow-up skills.
- Excellent customer service skills.
- Excellent written communication and negotiating skills.
Physical Requirements:
- May visit construction sites where temperature, weather, and noise may vary.
- May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.
Additional Information:
The California pay range for this position is from $31.25 to $36.05 per hour. The exact rate of pay will be based on work location(s), position, and experience level. In no instance will Beazer Homes pay less than the minimum wage.
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