Customer Service Representative

4 weeks ago


Irvine, California, United States Ferguson Enterprises Full time

About the Role:

Ferguson Enterprises is seeking a skilled Customer Service Representative to join our team. As a key member of our showroom staff, you will be responsible for providing exceptional customer service, assisting customers on the showroom floor, and supporting the efforts of our Outside Sales Associates.

Key Responsibilities:

  • Assist customers on the showroom floor, providing personalized service and ensuring their needs are met.
  • Strive to increase knowledge of our entire product offering, staying up-to-date on the latest products and services.
  • Support the efforts of our Outside Sales Associates, working collaboratively to meet customer needs.
  • Perform administrative functions, including updating customer contracts, coordinating deliveries, and answering sales calls.

Requirements:

  • 0-3 years of prior customer service experience preferred.
  • Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • Results-oriented, able to meet goals, build relationships, and enjoy a team environment.
  • Excellent communication, time management, and organizational skills.
  • Ambition to succeed and self-motivated.
  • General digital literacy.
  • Ability to multi-task.
  • Passion for customer service.
  • Ability to learn quickly.

What We Offer:

Ferguson Enterprises is committed to providing a comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also offer additional benefits, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

About Ferguson Enterprises:

Ferguson Enterprises is a leading distributor of plumbing, HVAC, and industrial products. We are committed to providing exceptional customer service, supporting our communities, and fostering a positive work environment.



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