Customer Support Specialist
2 weeks ago
Pro Disposal Inc. is a leader in waste management and recycling services within the Central Pennsylvania Region. We are currently expanding our operations and require a dedicated and articulate Customer Service Representative to support our increasing clientele. This role is dynamic and focused on handling a high volume of calls, averaging 60-70 interactions per shift.
Key Responsibilities:
- Utilize appropriate phone etiquette to effectively address client inquiries and concerns.
- Provide essential introductory information to new clients.
- Ensure customer satisfaction with our services.
- Inform clients about additional products or services that may benefit them.
- Escalate complex queries and issues as necessary.
- Troubleshoot common service-related questions and problems.
- Collaborate with fellow CSRs and other departments to identify suitable solutions while also working independently.
- Assist the collections department with outbound communications.
- Perform repetitive tasks with accuracy.
- Employ deductive reasoning and critical thinking skills in daily operations.
- Minimum of 2 years' experience in a call center or similar environment handling both incoming and outgoing calls.
- At least 2 years' experience in customer service and/or sales.
- Strong typing skills and proficiency in Microsoft Office.
- Ability to quickly learn relevant software applications.
- Capability to work independently and manage multiple tasks effectively.
- High School Diploma or equivalent is required.
- Knowledge of accounting principles is preferred.
- Full-time employment opportunity.
- Consistent weekday schedule, Monday to Friday, 8 AM to 4:30 PM.
- Comprehensive health benefits.
- 401k profit-sharing plan.
- Annual performance bonus.
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Customer Support Specialist
2 weeks ago
Portage, Pennsylvania, United States Pro Disposal Full timeCustomer Service Representative Pro Disposal Inc. is a leading provider of waste management and recycling services in the Central Pennsylvania Region. We are currently expanding our operations and looking for a dedicated and articulate Customer Service Representative to support our increasing clientele. This role is dynamic and heavily focused on phone...
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Customer Care Specialist
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Portage, Pennsylvania, United States Pro Disposal Full timeCustomer Service Representative Pro Disposal Inc. is a leading provider of waste management and recycling services in the Central Pennsylvania Region. We are currently expanding our operations and are in search of a dedicated and articulate Customer Service Representative to support our growing clientele. This role is dynamic and focused on call...
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Customer Care Specialist
2 weeks ago
Portage, Pennsylvania, United States Pro Disposal Full timeCustomer Service Representative Pro Disposal Inc. is a leading provider of waste management and recycling services in the Central Pennsylvania Region. We are currently expanding our operations and are in search of a dedicated and articulate Customer Service Representative to support our growing clientele. This role is dynamic and heavily focused on call...
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Customer Care Specialist
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Portage, Pennsylvania, United States Pro Disposal Full timeCustomer Service Representative Pro Disposal Inc. is a leading provider of waste management and recycling services in the Central Pennsylvania Region. With operations spanning multiple areas, we are dedicated to meeting the needs of our expanding clientele. We are currently in search of a professional and articulate Customer Service Representative to assist...
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