Sales Support Specialist

2 weeks ago


Portage, Michigan, United States US Foods Full time
Join Our Team of Food Professionals

The Sales Support Specialist plays a crucial role as the initial point of contact for designated Territory Managers and Customers. This position is essential for driving results through collaborative selling, providing administrative assistance, and promptly addressing inquiries and issues by leveraging in-depth knowledge of US Foods products, systems, and tools.

Key Responsibilities:
  • Act as the primary communication link between Customers, Territory Managers, District Sales Managers, and Product Sales Support Administrators (PSSA), as well as other departments such as Operations, Credit, and Transportation.
  • Engage in regular communication with customers, including order taking, issue resolution, and proactive selling.
  • Review orders submitted via US Foods Online to ensure accuracy and completeness, reaching out to customers for suitable alternatives when necessary.
  • Provide administrative support to Territory Managers and District Sales Managers as required, escalating issues to the appropriate parties to ensure timely resolutions.
  • Foster relationships with key customers, both internal and external, to achieve US Foods Key Results.
  • Contact customers to promote ongoing promotions and opportunities for upselling or cross-selling, particularly for slow-moving or special buy items.
  • Collaborate with Territory Managers to support their customer base through regular contact and drive sales performance.
  • Maintain order guides and customer shopping lists in the system.
  • Respond to inquiries from customers and Territory Managers regarding pricing and product information, ensuring timely and accurate responses.
  • Utilize proprietary US Foods systems and tools to efficiently address inquiries and provide insights.

Professional Development:
Take ownership of your professional growth by attending department meetings, product training sessions, and workshops to enhance your product and vendor knowledge.

Qualifications:
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • Minimum of three (3) years of customer service experience required; experience in food service distribution is a plus.
  • Previous sales experience is preferred but not mandatory.
  • Proficiency in Microsoft Word, Excel, and Outlook is required.
  • Strong verbal communication and interpersonal skills, along with solid problem-solving abilities.
  • Ability to manage multiple issues simultaneously and drive them to resolution.

Compensation and Benefits:
Compensation is based on experience and geographic location. Benefits include health insurance, retirement plans, paid time off, and other employee benefits.

US Foods Overview:
US Foods is a leading foodservice distributor in America, partnering with numerous restaurants and foodservice operators to help them succeed. With a workforce of 28,000 employees and over 70 locations, US Foods offers a wide range of innovative food products and comprehensive business solutions.

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