Customer Care Specialist

2 weeks ago


Portage, Pennsylvania, United States Pro Disposal Full time
Customer Service Representative

Pro Disposal Inc. is a leading provider of waste management and recycling services in the Central Pennsylvania Region. With operations spanning multiple areas, we are dedicated to meeting the needs of our expanding clientele. We are currently in search of a professional and articulate Customer Service Representative to assist in addressing the demands of our growing customer base. This role is dynamic and call-intensive, averaging 60-70 calls per shift.

Key Responsibilities:
  • Utilize proper phone etiquette to effectively respond to client inquiries
  • Provide essential introductory information to new clients
  • Ensure customer satisfaction with our services
  • Inform clients about additional products or services available
  • Escalate customer queries and concerns as necessary
  • Troubleshoot common service-related issues
  • Collaborate with fellow CSRs and other departments to identify suitable solutions while also working independently
  • Assist the collections department with outbound communications
  • Perform repetitive tasks efficiently
  • Employ deductive reasoning and critical thinking skills
Qualifications:
  • Minimum of 2 years' experience in a Call Center or similar environment handling incoming and outgoing calls
  • At least 2 years' experience in customer service and/or sales
  • Strong typing skills
  • Proficient in Microsoft Office applications
  • Ability to learn relevant software applications quickly
  • Capability to work independently
  • Effective multitasking skills
  • High School Diploma or equivalent required
  • Accounting knowledge is preferred
Benefits:
  • Full-time employment opportunity
  • Weekday schedule, Monday to Friday, 8 AM to 4:30 PM
  • Health benefits included
  • 401k Profit Matching program
  • Annual bonus eligibility


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