Technical Support Specialist

2 months ago


Portage, Michigan, United States IntePros Full time

Job Summary: IntePros is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to field engineers, technicians, and product support personnel.

Key Responsibilities:

  • Technical Support: Provide technical support to engineers, technicians, and product support staff via phone, email, and in-person interactions.
  • Issue Resolution: Diagnose and troubleshoot technical issues, offering solutions when first-line support is unable to resolve problems.
  • Equipment and Software Repair: Debug and repair malfunctioning equipment or software.
  • Documentation and Reporting: Report and document issues using Salesforce, a leading CRM platform.
  • Customer Training: Assist in customer training as needed, providing expert knowledge and guidance.
  • Complex Product Support: Provide support on highly technical or sophisticated products, utilizing extensive practical experience and expertise.
  • Problem-Solving: Utilize strong problem-solving skills to resolve technical issues, working independently with minimal supervision.
  • Communication: Possess strong communication skills, both written and verbal, to effectively interact with customers and internal stakeholders.

Requirements:

  • Education: College degree required.
  • Experience: At least 1 to two years of customer service experience in an in-bound call center, with proven experience in technical support or related fields.
  • Skills: Ability to make decisions based on past experience and practical knowledge, strong communication skills, and experience with diagnosing and troubleshooting technical issues in complex systems.


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