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Medical Device Technical Support Specialist

2 months ago

Portage, United States Ledgent Technology Full time

Medical Device Client is seeing a Medical Device Technical Customer Support Specialist for a 12+ mo contract in Portage, MI

Technical Customer Support Specialist - Onsite

Pay Rate Range: $23.33/hr. - $30.00/hr.

12+ mo contract

Description/Comment:

  • Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports issues in Salesforce. May be involved in customer training. Provides support to customer/users where the product is highly technical or sophisticated in nature.


Desired Skills and Experience

Product Support, Troubleshooting, FDA, Salesforce, Documentation, Escalation, Mechanical Aptitude, Software Support, Hardware Support, Customer Service

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.