Client Support Specialist

2 weeks ago


Portage, Michigan, United States Strykermeded Full time

Client Support Specialist

About Stryker

Stryker stands as a premier entity in the realm of medical technology, committed to enhancing healthcare experiences. Our innovative solutions span Orthopaedics, Medical and Surgical, as well as Neurotechnology and Spine, all aimed at improving patient and hospital outcomes.

Recognized as one of the top workplaces globally, we pride ourselves on our diverse and inclusive environment. Discover more about our esteemed organization.

Role Overview:

The Client Support Specialist will serve as a primary contact for customer inquiries, addressing matters related to pricing, scheduling, and order fulfillment.

Key Responsibilities:

  • Manage incoming customer calls, providing assistance and information.
  • Process customer orders and track the status of existing requests.
  • Deliver detailed product information, including technical and operational insights.
  • Collaborate with various departments to resolve customer issues and provide support to the sales team.
  • Update and maintain product-specific documentation as needed.
  • Assist in training new or temporary staff members.

Qualifications:

  • Minimum of 1 year in a customer service role.
  • High school diploma required; additional customer service training is a plus.
  • Ability to perform sedentary tasks, including lifting up to 10 pounds occasionally.
  • Proficient in telephonic communication and able to review printed materials.
  • Familiarity with standard office equipment (e.g., PC, fax machine, telephone).
  • Strong visual acuity and ability to interpret detailed product information.
  • Capable of analyzing and resolving routine customer service issues independently.
  • Excellent organizational skills with attention to detail.
  • Strong verbal and written communication abilities.
  • Basic computer skills are essential.

Our Benefits:

We offer a comprehensive rewards package that may include bonuses, healthcare benefits, retirement plans, and various wellness programs. Our employees also enjoy opportunities for professional development and engagement in social and recreational activities.



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