Customer Service/Sales
2 months ago
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Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project.
Associates in this position will learn how to:
Greet customers
Qualify their needs
Recommend appropriate solutions
Close every customer interaction in their department
Handle basics in adjacent departments
Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by:
Following all safety policies & standards
Completing specified safety training
Immediately correcting hazards & unsafe conditions
Reporting conditions to the Manager on Duty
Working safely to avoid endangering themselves, co-workers, vendors, or customers
These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include:
Building Materials
Décor
Electrical
Flooring
Garden
Hardware
Kitchen & Bath
Lumber
Millwork
Paint
Plumbing
Tool Rental
The Customer Service/Sales position types may include:
Department Sales
Lead Generator
Pro Account Sales
Sales Specialist
Special Services
Customer Order Specialist
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