Inside Sales Support Specialist
3 days ago
We are seeking a highly organized and detail-oriented Inside Sales Support Specialist to join our team at Fronius International GmbH. As an Inside Sales Support Specialist, you will play a critical role in assisting our customers with order processing, providing exceptional customer service, and supporting our sales team.
Key Responsibilities- Maintain Pricing and Discounts: Ensure accurate and up-to-date pricing and discount information in our Enterprise Resource Planning (ERP) system.
- Customer Order Processing: Process customer orders, including entering cost center orders and warehouse transfer orders, and ensuring timely and accurate order fulfillment.
- Support Sales Team: Assist our sales team with reports, quotes, and other customer requests, providing exceptional customer service and support.
- Customer Communication: Respond to customer inquiries, provide order status updates, and resolve any customer issues in a timely and professional manner.
- Order Entry and Management: Enter customer purchase orders into our ERP system, ensuring accuracy and completeness, and manage order acknowledgements and invoices.
- Return and Credit Processing: Handle customer returns, process credits, and manage consignment requests and tracking.
- Travel and International Support: Support our customers and sales team in the U.S. and internationally, requiring occasional travel and the ability to obtain a valid passport.
- Education: Associate's degree from an accredited college or university required.
- Experience: 2-3 years' experience in purchasing, order processing, or similar customer-facing roles required.
- Skills: Proficient in Microsoft Office, strong attention to detail, excellent organizational skills, and ability to multi-task and work in a fast-paced environment.
- Language: English language proficiency required.
- Generous PTO and Holidays: 11 paid holidays and PTO available immediately.
- Employer-Matched 401(k): Employer-matched 401(k) plan for employee retirement savings.
- Medical, Dental, and Vision Coverage: 100% medical, dental, and vision coverage for employees and 50% coverage for family members.
- Employee Assistance Program: Access to employee assistance program and mental health support.
- Short-Term and Long-Term Disability: Short-term and long-term disability coverage for employees.
- Flexible Spending Accounts: Flexible spending accounts for health care and dependent care expenses.
Fronius International GmbH is an equal employment opportunity employer and is committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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