Customer Service Operations Supervisor

2 weeks ago

Kahului, Hawaii, United States Envoy Air Full time

Overview:

About Us:

Are you interested in joining a reliable, expanding airline that offers a stimulating work environment and opportunities for career advancement? If this sounds appealing, we invite you to explore a career with Envoy Air, where you will be part of a dedicated team focused on delivering exceptional service.

What We Provide:

  • Outstanding employee flight benefits across the American Airlines global network.
  • Comprehensive training and development programs designed to elevate your career.
  • Extensive health and life insurance benefits (availability may vary by location).

Key Responsibilities:

How Will You Contribute?

  • Oversee daily station operations by directing and coordinating the activities of Agents/Clerks to maintain a safe and efficient work environment.
  • Ensure sufficient operational coverage by managing scheduling and workforce allocation.
  • Uphold a safe, reliable, and consistent operational framework.
  • Conduct observations of Agents to ensure compliance with standards.
  • Organize and deliver local training sessions, including onboarding for new hires.
  • Address and resolve operational and customer service challenges.
  • Adhere to the company uniform policy and maintain a professional appearance.
  • Participate in operational conference calls, conduct station audits, and prepare various reports.
  • Maintain accurate records related to time and attendance, personnel files, and performance evaluations.
  • Perform Station Agent duties as necessary, which include both ramp service and customer service tasks.

Agent Responsibilities Include:

  • Creating a welcoming experience for passengers by providing seamless check-in and ticketing services.
  • Utilizing reservation and ticketing software to manage itineraries, issue boarding passes, and process applicable fees.
  • Communicating essential information to passengers regarding their travel and belongings.
  • Guiding aircraft on the taxiway to ensure safe and timely departures and arrivals.
  • Handling passenger baggage, cargo, and company materials, including lifting items up to 75 lbs.
  • Operating ground equipment to assist with aircraft movements and baggage handling.
  • Collaborating with the internal team to ensure safe and punctual departures.
  • Maintaining cleanliness and serviceability of aircraft interiors and lavatories, as well as tracking baggage in the Baggage Service Office.

Qualifications:

Who Are We Seeking?

Essential Requirements:

  • Minimum Age: 18 years.
  • High school diploma or GED equivalent.
  • Possession of a valid state driver's license; some restrictions may apply.
  • Ability to lift, bend, and carry bags weighing up to 75 lbs.
  • Willingness to work rotating shifts, including nights, weekends, and holidays.
  • Flexibility to work additional hours on short notice as operational needs arise.
  • Capability to perform duties in various weather conditions and under time constraints.
  • Proficiency in reading, writing, and speaking English fluently.
  • Legal authorization to work in the United States.

Preferred Qualifications:

  • At least one year of experience in customer service.
  • Previous airline experience, including familiarity with ticketing systems and ramp operations, is advantageous.

Additional Information:

  • Visible tattoos, body piercings, and tongue rings are not permitted while in company uniform.
  • Candidates must undergo a fingerprint-based criminal background check for airport security access.
  • Ability to secure necessary airport authority and/or US Customs security badges is required.
  • In locations handling US mail, passing a US Postal Service background check is mandatory.
  • This position may be subject to Department of Transportation regulations regarding drug and alcohol testing.

Please note that this description is intended to provide a brief overview of the position and is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Airport Operations Supervisor

    2 weeks ago

    Kahului, Hawaii, United States Avis Budget Group International Full time

    At Avis Budget Group, we are more than just a rental service—our extensive experience of over 70 years and a presence in 180 countries has equipped us with valuable insights. We are at the forefront of the mobility sector, delivering innovative and customer-centric solutions. Our well-known brands - Avis, Budget, Budget Truck, and Zipcar - enhance...

  • Customer Service Representative

    2 hours ago

    Kahului, Hawaii, United States Hawaii Petroleum Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Wholesale Operations team at Hawaii Petroleum Inc. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.Key...

  • Fleet Operations Supervisor

    2 weeks ago

    Kahului, Hawaii, United States Roberts Hawaii Full time

    Fleet Operations SupervisorDepartment: Fleet Management Reports to: Director of Operations Status: Exempt 1. Job Purpose/Objective:Starting salary at $100,000 This role is pivotal in guaranteeing that all company vehicles are kept in optimal working order, ensuring that the highest number of vehicles are accessible for daily operations to fulfill the demands...

  • Customer Service Representative

    2 weeks ago

    Kahului, Hawaii, United States Hertz Full time

    Job OverviewCompensation: $14.75 per hour + $3,000 Hiring Bonus Position Summary: As a Customer Service Representative for Exit Gate Operations, your primary duties will encompass the following:Welcome customers and accurately gather necessary rental details by utilizing a handheld device to scan and verify rental agreements, check customer IDs, and confirm...

  • Customer Service Representative

    2 days ago

    Kahului, Hawaii, United States Par Pacific Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide prompt and...

  • Customer Service Representative

    2 weeks ago

    Kahului, Hawaii, United States Hertz Full time

    Job OverviewCompensation: $14.75 per hour + $3,000 Hiring Bonus Position Summary: As a Customer Service Representative for Exit Gate Operations, your primary duties will encompass the following:Welcome customers and accurately complete required rental documentation by utilizing a handheld device to scan and verify rental agreements, check customer IDs, and...

  • Customer Service Specialist

    2 weeks ago

    Kahului, Hawaii, United States HMSA Full time

    Customer ExperienceDeliver an outstanding customer experience by ensuring that every interaction at HMSA Center is exceptional and tailored to meet individual needs. Strive to not only meet but exceed customer expectations while effectively communicating HMSA's commitment to service excellence.Relationship BuildingEstablish lasting connections with customers...

  • Car Rental Operations Supervisor

    1 week ago

    Kahului, Hawaii, United States Managed Labor Solutions Full time

    Are you skilled in leading teams to achieve operational excellence?Managed Labor Solutions (MLS), a prominent provider of rental car outsourcing services across the nation, is seeking a dynamic individual for the role of Car Rental Operations Supervisor at our airport facility.Key Responsibilities: Guide your team to ensure the completion of daily objectives...

  • Electrical Operations Supervisor

    2 weeks ago

    Kahului, Hawaii, United States ELCCO Inc. Full time

    ELCCO Inc. stands as a premier electrical contracting firm in the Hawaiian Islands, dedicated to fostering a professional environment abundant with resources and opportunities for skilled electrical technicians and administrative personnel to advance their careers. WE PROVIDE A COMPREHENSIVE COMPENSATION PACKAGE, BENEFITS, AND TRAINING WITH OPPORTUNITIES FOR...

  • Customer Service Specialist

    2 weeks ago

    Kahului, Hawaii, United States HMSA Full time

    Customer ExperienceDeliver an outstanding customer-centric experience at HMSA Center. Ensure that interactions not only meet but exceed customer expectations. Communicate and embody HMSA's commitment to service excellence.Relationship BuildingEstablish lasting connections with customers and members by becoming their trusted advisor, effectively fulfilling...

  • Retail Operations Supervisor

    2 weeks ago

    Kahului, Hawaii, United States Ross Stores, Inc. Full time

    GENERAL OVERVIEW:Accountable for overseeing and directing all designated areas as assigned by the Store Manager, adhering to company policies regarding Customers, Associates, and merchandising practices. Tasked with mastering all aspects of Store operations. In the absence of the Store Manager, the Assistant Manager assumes responsibility for leading the...

  • Customer Service Representative

    7 days ago

    Kahului, Hawaii, United States Enterprise Holdings Full time

    Job SummaryEnterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative. This role is responsible for providing exceptional customer service, supporting internal and external customers, and assisting with administrative tasks.Key ResponsibilitiesProvide high-level customer service...

  • Customer Service Representative

    4 days ago

    Kahului, Hawaii, United States Lowe's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lowe's. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and safe store environment.Key...

  • Program Supervisor

    2 weeks ago

    Kahului, Hawaii, United States Imua Family Services Full time

    Position OverviewHealth Benefits Fully Covered by Employer for Full-Time StaffImua Family Services is seeking a dedicated Program Supervisor to oversee our care coordination and therapeutic teams, focusing on families with children aged 0-8 experiencing developmental challenges. Established in 1947, Imua Family Services is a non-profit organization committed...

  • Electrical Field Operations Supervisor

    2 weeks ago

    Kahului, Hawaii, United States ELCCO Inc. Full time

    Position OverviewELCCO Inc. stands as a premier electrical contracting firm within the Hawaiian Islands. Our mission is to cultivate a workplace abundant in resources and opportunities, enabling professional electrical technicians and administrative personnel to advance their careers in this beautiful region.We provide a competitive compensation package,...

  • Program Supervisor

    2 weeks ago

    Kahului, Hawaii, United States Imua Family Services Full time

    Position OverviewHealth Benefits Provided by Employer for Full-Time EmployeesImua Family Services is seeking a dedicated Program Supervisor to oversee our care coordination and therapeutic teams, focusing on families with children aged 0-8 experiencing developmental challenges. Established in 1947, Imua Family Services is a non-profit organization committed...

  • Customer Service Associate

    1 hour ago

    Kahului, Hawaii, United States Finance Factor Ltd Full time

    **About Finance Factors Ltd**Finance Factors Ltd is a leading financial services company in Hawaii, providing a wide range of financial products and services to individuals and businesses. With over 65 years of experience, we have established ourselves as a trusted and reliable partner in the financial industry.**Job Summary**We are seeking a highly...

  • Customer Service Director

    7 days ago

    Kahului, Hawaii, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and...

  • Customer Service Coordinator

    1 week ago

    Kahului, Hawaii, United States Jim Falk Automotive Group Full time

    Position Overview:As a Front Desk Associate at Jim Falk Automotive Group, you will serve as the initial point of contact for clients, offering a warm welcome and delivering exceptional customer service. Your responsibilities will include addressing inquiries, managing appointment schedules, and communicating messages to both the sales and technical teams....

  • Customer Service Coordinator

    2 weeks ago

    Kahului, Hawaii, United States Jim Falk Automotive Group Full time

    Position Overview:As a Front Desk Administrator at Jim Falk Automotive Group, you will serve as the initial point of contact for clients, providing a warm welcome and exceptional service. Your duties will include responding to inquiries, managing appointment schedules, and communicating messages to both the sales and technical teams. Compensation &...