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Customer Service Director
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a culture of luxury, warmth, and genuine hospitality.
About the Role:
We are seeking a highly skilled and experienced Rooms Division Assistant Manager to join our team at our luxury resort in Maui. As a key member of our Front Desk team, you will be responsible for supervising a given shift, directing staff, and ensuring that our guests receive the highest level of service and attention to detail.
Key Responsibilities:
- Supervise and direct Front Desk staff to ensure seamless guest check-in and check-out processes
- Respond to guest requests and resolve any issues in a timely and professional manner
- Maintain accurate records and reports, including guest information and hotel operations data
- Collaborate with other departments to ensure seamless guest experiences and high levels of customer satisfaction
Requirements:
- College degree or equivalent experience in hospitality or a related field
- Minimum 2 years of experience in hotel management, preferably in the Front Desk or Guest Services department
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced environment and adapt to changing circumstances
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Complimentary accommodations and meals
- Comprehensive training and support
Working at Four Seasons:
As a member of the Four Seasons team, you will have the opportunity to work with a diverse group of talented and dedicated individuals who share a passion for delivering exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence, and we are proud to be an equal opportunity employer.
