Service Desk Manager

2 days ago


Owings Mills, Maryland, United States Wegmans Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Manager. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and support to our customers and employees.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Team Support: Collaborate with store employees to ensure seamless operations, providing guidance and support as needed.
  • Operations Management: Oversee the day-to-day operations of the store, including managing inventory, maintaining store appearance, and ensuring compliance with company policies and procedures.
  • Performance Management: Develop and implement strategies to improve employee performance, providing coaching and feedback to ensure high levels of customer satisfaction and employee engagement.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 1-2 years of retail or customer service experience; leadership experience a plus.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; basic math skills and accuracy with handling cash and operating a point-of-sale system.
Preferred Qualifications
  • Leadership Experience: Previous experience leading a team or managing a department.
  • Product Knowledge: Familiarity with retail products and services.
  • Adaptability: Ability to quickly learn and adapt to new situations and subject matters.
About Wegmans

Wegmans is a family-owned, mission-driven company that values its employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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