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Patient Services Coordinator

2 months ago

Arnold, Missouri, United States Compass Health Network Full time

The Patient Services Coordinator (PSC) is an integral member of the patient-centered care team, tasked with welcoming individuals upon their arrival, managing the check-in and check-out processes, confirming personal details, and collecting any applicable co-payments. This role encompasses various types of appointments, including primary care, dental, mental health, and specialist visits. The position is dynamic and requires ongoing engagement with both colleagues and patients.

This is a full-time position eligible for benefits, operating Monday through Friday. Work hours may vary.

Key Responsibilities Include:

  • Primary Duties:

    • Welcome patients upon arrival, ensuring adherence to the organization's customer service standards.

    • Schedule and manage patient appointments, confirm attendance, and inform patients of necessary documentation for their visits (such as co-pays, outstanding balances, and required paperwork).

    • Perform data entry tasks within electronic health record (EHR) systems.

    • Complete financial documentation, ensuring all necessary forms are filled out completely.

    • Verify insurance and demographic information at each visit, updating records as needed.

    • Collect co-payments when applicable.

    • Answer phone calls in a courteous and professional manner.

    • Direct calls and messages to the appropriate staff members.

    • Monitor the waiting area to ensure appointments are timely.

    • Review the provider's schedule daily for any updates.

    • Receive daily reports from management information systems for patients with upcoming appointments.

    • Balance daily transactions and submit collected funds to the Office Supervisor or Regional Office Manager, as required.

    • Distribute daily mail.

    • Maintain cleanliness and organization in the lobby and waiting area.

    • Travel to other clinic locations as necessary.

Additional Responsibilities:

• Maintain regular attendance, with flexibility to adjust hours to meet clinic needs.

• Uphold the highest standards of confidentiality, adhering to all HIPAA regulations.

• Conduct oneself in accordance with the employee handbook.

• Participate in all required training sessions mandated by the organization, accreditors, and funding bodies.

• Stay informed about updates and changes related to insurance and communicate these to the Office Supervisor.

• Relay any relevant changes or updates discovered through other channels to the Office Supervisor.

• Perform other duties as assigned.