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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Donna Young - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our clients.
Key Responsibilities- Establish and Maintain Customer Relationships: Build and maintain strong relationships with our customers, providing personalized service and follow-up as needed.
- Provide Accurate and Friendly Customer Service: Respond to customer inquiries in a prompt and accurate manner, addressing questions and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a Customer-Focused Approach: Utilize a customer-centric review process to educate customers about insurance options, ensuring they have a clear understanding of their coverage and benefits.
- Exemplary Communication: Employ effective communication skills to efficiently meet customer needs, while promoting the growth and development of our business.
- Dedication to Customer Service: Demonstrated commitment to delivering exceptional customer experiences and building strong relationships with clients.
- Effective Communication Skills: Excellent verbal and written communication skills to assist customers and coordinate with other team members.
- Problem-Solving Skills: Proactive approach to resolving customer issues and finding solutions.
- Competitive Compensation: Hourly pay plus commission/bonus opportunities.
- Opportunities for Advancement: Growth potential and opportunities for advancement within our office.
- Benefits Package: Paid time off, health benefits, and valuable career-building experience.
