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Restoration Team Lead

2 months ago

Arnold, Missouri, United States SERVPRO of AnnapolisSeverna Park Full time
About the Role

SERVPRO of Annapolis/Severna Park is seeking a highly skilled Restoration Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and performing production processes, ensuring quality control, and managing customer and client experiences.

Key Responsibilities
  • Production Coordination: Coordinate and perform production processes as scheduled, ensuring quality control and meeting customer expectations.
  • Customer Experience Management: Manage the customer and client experience, tracking online reviews and ensuring overall customer satisfaction.
  • Team Supervision: Communicate clear expectations to restoration technicians and supervise their activities, ensuring they meet quality and productivity standards.
  • Documentation: Document a detailed and accurate job file to support the services provided.
  • Resource Management: Manage labor and consumable item usage on assigned projects, ensuring efficient use of resources.
  • Communication: Communicate with restoration project managers and office staff on project progress and issues.
Additional Responsibilities
  • OSHA Compliance: Communicate and follow all OSHA guidelines for job safety, ensuring a safe working environment.
  • Asset Management: Manage assets by protecting and using equipment and materials properly.
  • Training and Development: Coach and train restoration technicians to ensure they meet quality and productivity standards.
Requirements
  • Valid Driver's License: Possess a valid driver's license.
  • Education: High school diploma or equivalent (preferred).
  • Experience: At least 1 year of experience in cleaning, restoration, or construction.
  • IICRC Certification: Possess IICRC certification (required for supervisor position).
Skills and Physical Demands
  • Lifting and Carrying: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Physical Demands: Ability to climb ladders, work at ceiling heights, and work in tight spaces (i.e., crawl spaces, attics).
  • Repetitive Tasks: Ability to repetitively push, pull, lift, and carry objects.
  • Cleaning Agents: Ability to work with and around cleaning agents.